Customer Service Executive

AMERICAN HOSPITAL; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare institution in Dubai seeks an individual to handle patient registration, manage appointments, and perform cashier duties. Candidates should be detail-oriented and able to manage financial transactions and patient inquiries effectively. This role involves ensuring a smooth check-in process and maintaining updated patient records.

Responsibilities

• Performs patient registration processes and ensures timely check-in.
• Schedules appointments and oversees appointment transfers.
• Handles cashiering duties, including entering charges and liaising with finance.

Job description

Performs patient registration processes, ensures timely check-in and completes pre-registration forms, updates patient information in the system, verifies financial details, and maintains updated records as per the American Hospital Dubai's protocols. Schedules appointments, reminds patients of appointments, oversees appointment transfers and cancellations, and screens patient information during telephone calls. The position also entails cashiering duties such as entering charges, liaising with insurance and finance departments, collecting payments, and addressing billing inquiries.