Customer Service Executive

Human Hire Corporation; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A customer-focused company in Abu Dhabi is seeking a Customer Support Specialist. You will manage customer inquiries, resolve issues efficiently, and ensure positive interactions. The ideal candidate has a Bachelor's degree, strong communication skills, and 1-2 years of relevant experience. Join us to deliver outstanding customer experiences in a dynamic environment.

Qualifications

• 1–2 years of experience in customer service, contact center, or support roles.
• Strong problem-solving mindset and passion for customer experiences.

Responsibilities

• Respond promptly to customer inquiries through various channels.
• Handle customer complaints with professionalism and empathy.
• Maintain accurate records of all customer interactions.

Skills

Verbal and written communication skills in English

Interpersonal abilities

Problem-solving skills

Education

Bachelor's degree or equivalent

Job description

ustomer Support Specialist – Abu Dhabi, UAE

Location

Abu Dhabi, United Arab Emirates

Employment Type

Full-time

About the Role

We are looking for a proactive and customer-focused Customer Support Specialist to join our growing team in Abu Dhabi. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a genuine passion for delivering outstanding customer experiences. You will be responsible for managing customer inquiries, resolving issues efficiently, and ensuring a smooth and positive interaction at every touchpoint.

Key Responsibilities

• Respond promptly to customer inquiries through phone, email, chat, and other support channels.
• Understand and assess customer needs to provide accurate information and effective solutions.
• Handle customer complaints with professionalism, empathy, and patience to ensure resolution and satisfaction.
• Maintain accurate records of all customer interactions, transactions, and feedback.
• Escalate complex issues to senior team members or relevant departments when necessary.

Skills

• Bachelor’s degree or equivalent preferred.
• 1–2 years of experience in customer service, contact center, or support roles.
• Strong verbal and written communication skills in English (Arabic is a plus).
• Excellent interpersonal and problem-solving abilities.