Customer Service Coordinator- Order to Cash

The Estée Lauder Companies; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

The Estée Lauder Companies is seeking a Customer Service Coordinator to join its Middle East Supply Chain team in Dubai. The role focuses on end-to-end Order-to-Cash, owning order processing, claims handling and customer queries with a proactive, solution-driven mindset.

You will troubleshoot order issues, manage fulfilment risks and drive data-driven improvements while collaborating with customers and internal teams to ensure timely resolution and high service levels.

Qualifications

• Strong experience across order and claims management in an O2C environment.
• Around 5 years' relevant experience, depending on background and scope.
• SAP experience is a must.
• Strong analytical, reporting and problem solving capabilities.
• An agile, proactive and solutions-focused mindset with a strong sense of ownership and accountability.

Responsibilities

• Own order processing, claims management and customer queries from validation through to resolution.
• Proactively troubleshoot order failures, supply constraints, delivery issues and fulfilment risks.
• Manage claims with a focus on timely resolution, root cause analysis and prevention.
• Track and report on service levels, order performance, claims trends and key operational KPIs.
• Partner closely with customers and internal teams to ensure issues are understood, answered and resolved.
• Identify opportunities to simplify, automate and improve processes, including workflows, BOTs and system enhancements and new ways of working.
• Maintain strong data integrity, process controls and compliance.

Skills

Order management

Claims management

Analytical skills

Customer focus

Ownership

Tools

SAP

Job description

Description

Customer Service Coordinator - Supply Chain | The Estée Lauder Companies

Are you passionate about delivering a great customer experience and interested in working behind some of the world’s most iconic beauty brands?

We are looking for an energetic, solutions-focused Customer Service Coordinator to join The Estée Lauder Companies Middle East Supply Chain team.

This is more than an order-processing role. We are looking for someone who understands the end-to-end Order-to-Cash (O2C) journey, takes ownership when things go wrong and is always looking for smarter, better ways to work.

What you will do:

• Own order processing, claims management and customer queries from validation through to resolution
• Proactively troubleshoot order failures, supply constraints, delivery issues and fulfilment risks
• Manage claims with a focus on timely resolution, root cause analysis and prevention
• Track and report on service levels, order performance, claims trends and key operational KPIs
• Partner closely with customers and internal teams to ensure issues are understood, answered and resolved
• Identify opportunities to simplify, automate and improve processes, including workflows, BOTs and system enhancements and new ways of working.
• Maintain strong data integrity, process controls and compliance

Qualifications

What we are looking for:

• Strong experience across order and claims management, ideally within an O2C environment
• Around 5 years' relevant experience, depending on background and scope
• SAP experience is a must
• Strong analytical, reporting and problem solving capabilities
• An agile, proactive and solutions-focused mindset with a strong sense of ownership and accountability
• Strong customer focus with the energy and drive to follow through and get things done
• Someone who naturally asks: "How can we make this work better?"

This is an opportunity to join a fast-paced Supply Chain team supporting a diverse portfolio of prestige beauty brands across the Middle East, where customer experience, agility and operational excellence really matter.