Customer Service Coordinator

Al Fuad Exchange; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in Dubai seeks a Customer Service Coordinator to address and resolve customer complaints effectively. The ideal candidate will have 2-3 years of experience in a similar role, preferably within an exchange house, and possess strong communication skills. The position requires maintaining records and supporting frontline staff with timely issue resolutions.

Qualifications

• 2-3 years of experience in a similar role (Exchange house experience is a must).
• Must be currently based in the UAE.

Responsibilities

• Address and resolve customer complaints promptly and effectively.
• Respond to telephone inquiries with accurate information.
• Maintain detailed records of calls.

Skills

Communication

Interpersonal skills

Problem-solving

Education

Graduate in Finance

Tools

Microsoft Office

Job description

Customer Service Coordinator

Job Location : Dubai, UAE

Key Responsibilities:

Address and resolve customer complaints promptly and effectively
Respond to telephone inquiries with accurate information
Maintain detailed records of all calls using Microsoft Office applications
Collect complaints directly from customers or through branches
Offer support to resolve issues in a timely and professional manner

Requirements:

2 3 years of experience in a similar role (Exchange house experience is a must)
Graduate in Finance
Strong communication and interpersonal skills
Ability to work efficiently in a fast-paced environment
Must be currently based in the UAE

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