Customer Service Associate | Retail 10N25

TALENTMATE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A retail company in Dubai seeks a Customer Service Associate to ensure an exceptional shopping experience. Responsibilities include assisting customers, providing product information, and managing transactions. The ideal candidate has a high school diploma, experience in retail, and strong communication skills. Flexible hours required, including weekends and holidays.

Qualifications

• Proven experience in retail or customer service roles is advantageous.
• Excellent communication and interpersonal skills with a customer-focused attitude.
• Capable of multitasking and handling multiple customer interactions simultaneously.

Responsibilities

• Greet and assist customers as they enter the store.
• Provide accurate information regarding product features and benefits.
• Handle customer complaints promptly and effectively.

Skills

Customer service orientation

Communication skills

Problem-solving

Flexibility

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Basic computer applications

Job description

Customer Service Associate | Retail 10N25

As a Customer Service Associate in a retail setting, you play a vital role in ensuring an exceptional shopping experience for our customers. You will provide outstanding service, helping customers understand their needs and guiding them in selecting appropriate products.

Responsibilities

• Greet and assist customers as they enter the store, ensuring a friendly atmosphere.
• Provide accurate information regarding product features and benefits to guide purchasing decisions.
• Maintain product knowledge, staying informed on new arrivals, promotions, and store policies.
• Handle customer complaints promptly and effectively, ensuring customer satisfaction and retention.
• Manage point-of-sale transactions, including receiving payments and issuing receipts accurately.
• Keep the checkout and customer service areas clean and organized for efficiency.
• Assist with restocking shelves and updating displays to ensure visual merchandise standards.
• Analyze and report customer service metrics to identify areas for improvement.
• Promote and maintain a high level of customer service among team members.
• Participate in training and development programs to enhance customer service skills.
• Coordinate with other departments to resolve issues and improve customer satisfaction.
• Encourage feedback and field suggestions for enhancing the customer experience.

Requirements

• High school diploma or equivalent; additional qualifications preferred.
• Proven experience in retail or customer service roles is advantageous.
• Excellent communication and interpersonal skills with a customer-focused attitude.
• Strong problem-solving skills and ability to handle challenging customer situations.
• Ability to work flexible hours, including weekends and holidays as required.
• Competent with point-of-sale systems and basic computer applications.
• Capable of multitasking and handling multiple customer interactions simultaneously.