Customer Service Analyst (UAE Nationals Only) - DUBAI

Citi Bank; United Arab Emirates; On-site; AED 110,000 - 170,000; Full time

Job summary

The Client Service Analyst 2 role at Citi Bank in the United Arab Emirates supports wealth management clients by processing transactions, ensuring audit and compliance standards are met, and resolving inquiries with accuracy.

Under guidance from Banker teams, you will coordinate account maintenance, monitor client data, and identify opportunities for service improvements while maintaining high client satisfaction and risk controls.

Qualifications

• 3-6 years relevant experience
• Ability to prioritize with strong organizational and time management skills
• Ability to problem solve and analyze data with attention to detail
• Strong verbal and written communication skills

Responsibilities

• Deliver wealth management services to Citi Private Bank clients with guidance from the Banker teams.
• Manage and execute client transactions with respect to business and individual banking, credit and investment products.
• Take ownership of client investigations and collaborate with operations and middle office teams to ensure resolution.
• Coordinate account maintenance for all products and reporting on systems including address changes and account status updates.
• Enforce banking policies and procedures to ensure operational integrity and client satisfaction.

Skills

Client service

Data analysis

Communication

Problem solving

Time management

Regulatory compliance awareness

Education

Bachelor’s degree

Tools

Citi applications

Job description

The Client Service Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities

• Deliver wealth management services to CITI PRIVATE BANK clients with guidance from the Banker teams.
• Manage and execute client transactions with respect to business and individual banking, credit and investment products. Ensure transactions are completed within audit and compliance standards as well as timely.
• Take ownership of client investigations (e.g., statement reporting issues and pricing inquiries) and collaborate with operational and middle office teams to ensure effective resolution.
• Coordinate account maintenance for all products and reporting on WINS including address changes, telephone number updates, account status changes, rates and fee waivers.
• Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction.
• Proactively arrange and participate in client visits and perform service quality check-in calls to clients.
• Obtain banker/client appointments to build upon existing or establish new relationships.
• Identify and document new business opportunities for referral to banker or product specialist.
• Perform responsibilities through proficient use Citi applications. Participate in service related process improvements.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 3-6 years relevant experience
• Ability to prioritize with strong organizational and time management skills per the needs of banker teams and clients
• Ability to problem solve and analyzes data with demonstration of attention to detail
• Strong verbal and written communication skills
• Client facing experience; strong background and interest in the fields of operations and compliance; previous sales referral experience Knowledge of investments, banking, and credit products

Education

• Bachelor’s degree/University degree or equivalent experience

Job Family Group: Operations - Transaction Services

Job Family: Transaction Capture Services

Time Type: Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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