Customer Service Analyst (UAE Nationals Only) - DUBAI

Citi; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Citi in Dubai seeks a Client Service Analyst 2 to support Citi Private Bank clients, applying specialist knowledge to monitor processes and analyze data for policy improvements. You will collaborate across bankers, operations and middle office to ensure timely, compliant service.

The role involves executing client transactions, maintaining accounts, addressing inquiries, and escalating issues with transparency while protecting Citi’s reputation and client assets.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–6 years relevant experience indicated in the job posting.
• Strong organizational skills and attention to detail.
• Client-facing experience with operations/compliance knowledge.

Responsibilities

• Deliver wealth management services to Citi Private Bank clients with guidance.
• Manage and execute client transactions ensuring audit/compliance standards.
• Own client investigations and coordinate with operations to resolve issues.
• Coordinate account maintenance and reporting across products and WINS.
• Enforce banking policies to maintain operational integrity and client satisfaction.
• Proactively arrange client visits and service quality check-ins.
• Identify new business opportunities for referral to bankers or product specialists.
• Work with Citi applications and participate in process improvements.
• Assess risk in business decisions, safeguarding Citi’s reputation and assets.

Skills

Data analysis

Time management

Client facing

Communication

Investments knowledge

Problem solving

Education

Bachelor's degree

Tools

Citi applications

Job description

The Client Service Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• Deliver wealth management services to CITI PRIVATE BANK clients with guidance from the Banker teams.
• Manage and execute client transactions with respect to business and individual banking, credit and investment products. Ensure transactions are completed within audit and compliance standards as well as timely.
• Take ownership of client investigations (e.g., statement reporting issues and pricing inquiries) and collaborate with operational and middle office teams to ensure effective resolution.
• Coordinate account maintenance for all products and reporting on WINS including address changes, telephone number updates, account status changes, rates and fee waivers.
• Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction.
• Proactively arrange and participate in client visits and perform service quality check-in calls to clients.
• Obtain banker/client appointments to build upon existing or establish new relationships.
• Identify and document new business opportunities for referral to banker or product specialist.
• Perform responsibilities through proficient use Citi applications. Participate in service related process improvements.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 3-6 years relevant experience
• Ability to prioritize with strong organizational and time management skills per the needs of banker teams and clients
• Ability to problem solve and analyzes data with demonstration of attention to detail
• Strong verbal and written communication skills
• Client facing experience; strong background and interest in the fields of operations and compliance; previous sales referral experience Knowledge of investments, banking, and credit products

Education:

• Bachelor’s degree/University degree or equivalent experience

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Job Family Group:

Operations - Transaction Services

Job Family:

Transaction Capture Services

Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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