Customer Service Analyst - Branch (UAE Nationals Only)

Citi; Abu Dhabi; On-site; AED 100,000 - 120,000; Full time

Job summary

A leading financial services firm in Abu Dhabi seeks a Customer Service Analyst. The role involves analyzing workflows, designing reports, and ensuring compliance across product lines. Candidates should have over 3 years of relevant experience, strong communication skills, and a bachelor's degree. This is a full-time position that emphasizes ethical behavior and risk management.

Qualifications

• 3+ years of experience in a related role.
• Ability to exchange information clearly and concisely.
• Demonstrated ability to remain unbiased in a diverse environment.

Responsibilities

• Design and analyze complex reports for management requirements.
• Prepare Management Information System reports to meet control measurements.
• Provide assistance in the customer service function.

Skills

Workflow analysis

Report writing

Communication skills

Risk assessment

Education

Bachelor’s / University degree

Job description

The Customer Service Analyst is responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product lines.

Responsibilities

• Design and analyze moderately complex reports to satisfy management requirements
• Write specifications for new report programs, spreadsheets and other devices to produce reports
• Develop and prepare reports and records relating to a particular project
• Prepare and analyze Management Information System reports to ensure control measurements are met, identify and elevate discrepancies to management, and participate in implementing corrective actions.
• Provide basic assistance within a specific section of the company's customer service function
• Develop and maintain working knowledge of industry practices and standards
• Recommend appropriate actions to resolve identified problems, as needed
• Apply knowledge of how business teams interact with others in accomplishing Customer Service goals and assist with identifying policy gaps and formulating policies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 3+ years of experience in a related role
• Basic level of experience in a related role (combination of education / experience)
• Ability to exchange information in a clear and concise way
• Effective verbal and written communication skills
• Demonstrated ability to remain unbiased in a diverse working environment

Education

• Bachelor’s / University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group: Customer Service

Job Family: Service

Time Type: Full time

Please see the requirements listed above.