Customer Service Agent - Ground Services (Airline Industry)

apt resources; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading aviation staffing agency is seeking motivated Customer Service Agents to join an Airline client's Ground Services team in the UAE. This role supports check-in, boarding, and passenger inquiries, ensuring compliance with service standards. Ideal for individuals who thrive in fast-paced, multicultural settings and offers career growth in the aviation sector.

Responsibilities

• Deliver excellent customer service to passengers at the airport.
• Support check-in, boarding, and arrival procedures.
• Handle passenger inquiries and provide solutions in a professional manner.
• Ensure smooth operations in compliance with airline service and safety standards.
• Work effectively in a fast-paced, multicultural environment on rotational shifts.

Job description

Apt Resources is seeking motivated and customer-oriented Customer Service Agents to join our Airline client's Ground Services team in the GCC region. This role offers the chance to build a rewarding career in the aviation and customer service sector.

Key Responsibilities

• Deliver excellent customer service to passengers at the airport.
• Support check-in, boarding, and arrival procedures.
• Handle passenger inquiries and provide solutions in a professional manner.
• Ensure smooth operations in compliance with airline service and safety standards.
• Work effectively in a fast-paced, multicultural environment on rotational shifts.