Customer Service Agent, English Speakers

Wheely; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury transportation service in Dubai seeks a Customer Service representative to deliver exceptional service to chauffeurs and passengers. The ideal candidate has a passion for customer service, experience in luxury environments, and excellent communication skills. The role includes managing customer interactions via calls and chats, ensuring satisfaction and operating within company standards. Offers a competitive salary and additional benefits.

Benefits

Competitive salary of AED 8,500 per month

Quarterly performance-based bonus

Private health insurance

Professional development subsidies

Lunch allowance

Best-in-class equipment

Qualifications

• Experience in a customer-facing role in the luxury service industry.
• Flexibility to handle shift work including nights and weekends.
• Technically proficient.

Responsibilities

• Ensure the highest levels of customer service across calls, live chat, and emails.
• Adhere to operational SLAs in protecting customer time.
• Investigate and resolve customer and chauffeur issues quickly.

Skills

Passion for exceptional customer service

Excellent interpersonal and communication skills

Ability to thrive in a fast-paced high volume contact center

Fluency in both spoken and written English

Job description

About the role

Wheelys Customer Service team are directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chauffeurs and passengers by ensuring every need is met and each journey goes off without a hitch. This team is obsessed with understanding our customers’ preferences and delighting them with our service.

A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems.

What you will be doing

• Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails
• Protect our customer's time by adhering to operational SLAs
• Provide exceptional customer service by adhering to our rigorous luxury communication standards
• Maintain customer satisfaction targets
• Investigate and resolve customer and chauffeur issues quickly and efficiently
• Understand, prioritise and escalate our customer's feedback to senior management and relevant teams
• Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company

Requirements

Must-have:

• Passion for exceptional customer service
• Experience in a customer-facing role in the luxury service industry
• Excellent interpersonal and communication skills
• The ability to thrive in a fast-paced high volume contact center
• Fluency in both spoken and written English
• Flexibility, to be able to do shift work including nights and weekends, in the office
• Technically proficient

Nice to have:

• Additional languages - French, German, Spanish, Arabic, Chinese
• Experience in a call centre

What we Offer

• Competitive salary of AED 8,500 per month and quarterly performance-based bonus
• Monthly credit for journeys with Wheely
• Private health insurance
• Professional development subsidies
• Lunch allowance
• Best-in-class equipment

All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice