Customer Service Advisor UAE Nationals Only

PricewaterhouseCoopers; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A global professional services firm in Dubai is seeking a Receptionist to manage the reception area, ensuring a warm welcome for visitors and callers. Candidates should have a high school certificate or bachelor's degree, along with at least 3 years of experience in a customer service role. Strong organizational and interpersonal skills are essential. Knowledge of Excel and Word is required. This position offers exposure to a dynamic office environment.

Qualifications

• Minimum 3 years of customer service experience.
• Fluency in English; knowledge of Arabic and French is a plus.

Responsibilities

• Handle all reception area activities for visitors and callers.
• Coordinate visitor check-in and provide assistance.

Skills

Strong organizational skills

Excellent oral communication and interpersonal skills

Professional telephone manner

Ability to work under pressure

Warm friendly and professional demeanor

Education

High school certificate (equivalent) or Bachelor's degree

Tools

Excel

Word

Job description

Overview

Line of Service Internal Firm Services

Industry/Sector Not Applicable

Specialism IFS - Internal Firm Services - Other

Management Level Associate

Job Description & Summary

At PwC our people in property management focus on providing strategic advice and solutions for clients in the real estate industry helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions leasing asset management and development projects. In facilities and infrastructure management at PwC you will focus on creating and maintaining efficient and effective operations of physical workspaces including maintenance security and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.

Position summary

To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.

Primary duties and responsibilities

Financial

• Adhere to the allocated budget for the administrative function of the office

Customer

• Greet visitors arrange relevant passes and make sure all callers and visitors are dealt with promptly courteously and accurately
• Ensure visitors are made comfortable met on a timely basis by their host shown to the appropriate room and assisted with parking if relevant.

Internal Process

• Assist with visitor check-in process
• Maintain visitor and caller logs
• Coordinate with mailroom for outside delivery/courier services with the help of Office administrators
• Answer queries from visitors and callers and refers them to the appropriate person
• Perform general maintenance of the reception area
• Co-ordinate with Security where relevant
• Support office manager in events planning and organization
• Act in accordance with regulations
• Perform other administrative duties as required
• Learning and Growth
• Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met
• Act as a key resource and liaison to other functional areas of the business building cross-functional relationships as needed

Education

• High school certificate (equivalent) or Bachelors degree

Language

• Fluency in spoken and written English; proficiency in Arabic is an advantage; French is a plus

Overall Experience

• Min 3 years of experience in customer service related role such as front desk or receptionist role

Specific Skills

• Experience with a professional services firm is an advantage
• Knowledge and Skills
• Strong organizational skills
• Excellent oral communication and interpersonal skills
• Must possess a professional telephone manner
• Demonstrated ability to work under pressure
• Demonstrated ability to work on own initiative
• Demonstrated team player
• Must possess a warm friendly and professional demeanor
• Basic PC skills on Excel and Word
• Basic keyboard skills (at least 25 wpm)

Other

At PwC we are an equal opportunity employer and as part of our commitment to both our Regional sustainability strategy and to remain compliant with relevant local labour laws some of our roles will be dedicatedfor National talent only.

Education (if blank degree and/or field of study not specified)

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Architectural Management AutoCAD (Drawing Software) CAD Standards CCURE (Security Management Software) Communication Corrective Maintenance Correspondence Management Cost Management Coworking Space Management Cross-Functional Team Coordination Customer Experience (CX) Strategy Demand Management Emergency Response System Maintenance Emotional Regulation Empathy Environment Health and Safety (EHS) Program Development Event Execution Facilities Engineering Hoteling Inclusion Insurance Administration Integrated Workplace Management System (IWMS) 56 more

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

Yes

Job Posting End Date

Required Experience:

Unclear Seniority

Notes

End of description