Customer Relationship Officer

ADIB Group; Fujairah City; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent banking institution in Abu Dhabi is seeking a Customer Relationship Officer to manage banking products and services, ensuring quality service delivery. Responsibilities include handling account inquiries, selling and promoting products, and managing staff training. The ideal candidate should have broad knowledge of financial products and sales skills. This position involves contributing to operational efficiency and compliance with KYC policies.

Qualifications

• Broad knowledge of retail banking financial products & services.
• Thorough understanding of retail credit & operational policies.
• Good knowledge of UAE banking practices and regulations.

Responsibilities

• Handle inquiries related to deposit accounts and finance accounts.
• Sell and promote banking products and services.
• Manage subordinates and plan their training.

Skills

Knowledge of financial products

Sales skills

Management Information skills

Training skills

Computer skills

Job description

Overview

Description

Role: Customer Relationship Officer
Location: Abu Dhabi
Role Purpose:

Managing products and service function related to Institutional Banking customers to ensure the delivery of quality service to customers while projecting the warm image of ADIB maintenance of operational controls and continuous improvement in financial services and operational service efficiency.

Responsibilities

• Deposit account documentation.

  Handle inquiries related to deposit accounts. Opening and closing of deposit accounts ensure proper completion of forms observe KYC policies and CB instructions.

• Finance account documentation.

  Handle inquiries related to finance and covered cards proper maintenance of customer files prepare finance applications and obtain necessary approvals input of data in the system ensure proper completion of forms.

• Sales - Management of service delivery.

  Sell and cross sell ADIBs products and promote ADIBs image

• Staff Management and coordination.

  Management of subordinates plan their training and appraisal.

• Perform other task specified by Management.

Specialist Skills / Technical Knowledge Required for this role

• Broad knowledge of ADIBs Retail Banking financial products & services
• Thorough knowledge of ADIBs Retail Credit & Operational Policies & Procedures
• Good Knowledge of UAE banking practices regulations & risks
• Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management Information skills
• Computer skills

Required Experience

Unclear Seniority