Customer Relationship Officer

ADIB Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent banking institution in Dubai is looking for a Customer Relationship Officer to manage banking service delivery, enhance customer interactions, and ensure compliance with regulations. The ideal candidate will possess solid knowledge of retail banking and sales skills. This role entails managing inquiries, training staff, and maintaining operational excellence while offering competitive services.

Qualifications

• Broad knowledge of retail banking financial products and services is essential.
• Thorough knowledge of retail credit and operational policies and procedures required.
• Good knowledge of UAE banking practices, regulations, and risks.

Responsibilities

• Manage inquiries related to deposit accounts and ensure KYC compliance.
• Handle inquiries related to finance products and maintain customer files.
• Sell and cross-sell products while promoting brand image.
• Train and manage subordinates efficiently.

Skills

Customer service

Sales skills

Training skills

Management Information skills

Computer skills

Job description

Description

Role: Customer Relationship Officer
Location: Dubai - Nad al hammar
Role Purpose:

Managing products and service function related to Institutional Banking customers to ensure the delivery of quality service to customers while projecting the warm image of ADIB maintenance of operational controls and continuous improvement in financial services and operational service efficiency.

RESPONSIBILITIES

• Deposit account documentation. Handle inquiries related to deposit accounts. Opening and closing of deposit accounts ensure proper completion of forms observe KYC policies and CB instructions.
• Finance account documentation. Handle inquiries related to finance and covered cards proper maintenance of customer files prepare finance applications and obtain necessary approvals input of data in the system ensure proper completion of forms.
• Sales-Management of service delivery. Sell and cross sell ADIBs products and promote ADIBs image.
• Staff Management and coordination. Management of subordinates plan their trainingand appraisal.
• Perform other task specified by Management. [No further detail provided.]

Specialist Skills / Technical Knowledge Required for this role

• Broad knowledge of ADIBs Retail Banking financial products & services
• Thorough knowledge of ADIBs Retail Credit & Operational Policies & Procedures
• Good Knowledge of UAE banking practices regulations & risks
• Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management Information skills
• Computer skills

Required Experience

Unclear Seniority