Customer Relationship Officer

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading bank in the UAE is seeking a Customer Relationship Officer responsible for managing services related to institutional banking customers. The role requires strong sales and training skills, as well as knowledge of UAE banking regulations. The successful candidate will handle inquiries, manage deposit account documentation, and promote the bank's products effectively.

Qualifications

• Broad knowledge of retail banking financial products and services.
• Thorough knowledge of retail credit and operational policies and procedures.
• Good knowledge of Anti-Money laundering regulations.

Responsibilities

• Handle inquiries related to deposit accounts and manage documentation.
• Sell and cross-sell products to promote the bank's image.
• Manage subordinates' training and appraisal.

Skills

Sales skills

Training skills

Computer skills

Management Information skills

Good Knowledge of UAE banking practices

Job description

Description

Role: Customer Relationship Officer

Location: RB-Dalma Mall

Role Purpose

Managing products and service function related to Institutional Banking customers to ensure the delivery of quality service to customers while projecting the warm image of ADIB maintenance of operational controls and continuous improvement in financial services and operational service efficiency.

Responsibilities

• Deposit account documentation. Handle inquiries related to deposit accounts. Opening and closing of deposit accounts ensure proper completion of forms observe KYC policies and CB instructions.
• Finance account documentation. Handle inquiries related to finance and covered cards proper maintenance of customer files prepare finance applications and obtain necessary approvals input of data in the system ensure proper completion of forms.
• Sales-Management of service delivery. Sell and cross sell ADIBs products and promote ADIBs image
• Staff Management and coordination. Management of subordinates plan their trainingand appraisal.
• Perform other task specified by Management.

Specialist Skills / Technical Knowledge Required for this role

• Broad knowledge of ADIBs Retail Banking financial products & services
• Thorough knowledge of ADIBs Retail Credit & Operational Policies & Procedures
• Good Knowledge of UAE banking practices regulations & risks
• Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management Information skills
• Computer skills

Required Experience

Unclear Seniority