Customer Relations Officer

GEDU Global Education; Ajman Emirate; On-site; AED 15,000 - 20,000; Full time

Job summary

A leading education organization in Ajman is seeking a proactive Customer Relations Officer – Presales to engage with potential customers and generate leads. The ideal candidate has 3-4 years of experience in tele-calling or customer service, excellent verbal communication skills in English, and is self-motivated. Responsibilities include making outbound calls, qualifying leads, and scheduling appointments. Join this exciting opportunity to contribute to business growth!

Qualifications

• Minimum experience of 3-4 years in tele-calling, customer service, or pre-sales.
• Overseas education counselling experience preferred.
• Experience in document collection and creating university/college applications is an added advantage.

Responsibilities

• Make outbound calls to potential customers to introduce and explain products/services.
• Identify student needs and qualify leads for the sales team.
• Schedule appointments and ensure a seamless handover of qualified leads.
• Maintain accurate records of customer interactions in the CRM system.

Skills

Verbal communication in English

Persuasion

Negotiation

Relationship building

Ability to handle objections

Self-motivated

Target-driven

Education

Graduation

Tools

MS Office

CRM tools

Job description

Overview

Role Purpose

We are looking for a proactive and persuasive Customer Relations Officer – Presales at Gedu to engage with potential customers, generate leads, create applications and schedule appointments for the sales team. The ideal candidate should be confident in handling outbound calls, building rapport with prospects, and contributing to business growth.

Responsibilities

• Looking for counsellors/advisors with overseas education background
• Make outbound calls to potential customers to introduce and explain the company’s products/services.
• Identify student needs and qualify leads for the sales team.
• Cross sell our other brands as may be applicable as per the student’s profile.
• Follow-up with the customers on calls/emails/WhatsApp diligently.
• Schedule appointments and ensure a seamless handover of qualified leads.
• Maintain accurate records of customer interactions in the CRM system.
• Follow up with potential customers to maximize conversion opportunities.
• Meet daily/weekly/monthly call and lead qualification targets.
• Maintain a positive and professional attitude in customer interactions.

Essential Skills and Experience

• Education: Minimum – Graduation
• Experience: 3-4 years in tele-calling, customer service, or pre-sales.
• Excellent verbal communication skills in English
• Strong persuasion, negotiation, and relationship-building abilities.
• Ability to handle objections and maintain professionalism.
• Basic knowledge of MS Office and CRM tools.
• Target-driven, self-motivated, and result-oriented mindset.
• Overseas education counselling experience preferred.
• Document collection and creating university/college applications will be an added advantage.

Privacy and Guidelines

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https://gbs.ac.ae/our-policies/

Join us

Join us on this exciting journey!