Customer Lifetime Success Manager (MRI) META

Philips; United Arab Emirates; On-site; AED 250,000 - 350,000; Full time

Job summary

A global healthcare leader seeks a Customer Lifetime Success Manager in the United Arab Emirates to drive customer growth through strategic up-sell and cross-sell opportunities. Ideal candidates will have a Bachelor's degree in a technical field, at least 7 years of experience in healthcare sales, and a strong medical background. This is a field role requiring extensive travel within the region.

Qualifications

• At least 7 years of related experience in business/sales/marketing in the healthcare industry.
• Experience in a multinational organization with cross-functional teams.
• Medical/clinical background is a must.
• Willing to travel extensively within the region.

Responsibilities

• Lead up-sell and cross-sell opportunities using data analysis.
• Manage the entire small expansion sales process.
• Build strong relationships with customers and internal teams.
• Register and report sales activities within SFDC.

Skills

Customer Lifetime Value awareness

Excellent communication skills in English

IT savvy

Structured thinking

KPI Monitoring and Reporting

Data Analysis & Interpretation

Stakeholder Management

Sales Acumen

Education

Bachelor’s degree in a technical or medical field

Tools

Customer Relationship Management (CRM) Software

Job description

Customer Lifetime Success Manager (MRI) META is responsible for leading the identification of complex up‑sell and cross‑sell opportunities, leveraging advanced data analysis and customer insights to drive significant revenue growth. The role manages the entire small expansion sales process, coordinating with Customer Delivery and key stakeholders, building strong relationships with internal and external partners, and acting as a trusted advisor to customers on strategic up‑sell and cross‑sell opportunities. The role collaborates with marketing and product teams, leading customer feedback analysis, maintaining detailed records, and monitoring industry trends.

Your Role:

• Being the knowledge expert on the Customer Lifetime Value (CLV) Program portfolio and products, driving overall business by providing clinical and technical product (modality) expertise across the accounts.
• Driving business opportunities along the customer life cycle and building strong customer installed base segmentation and lifecycle management plans with the regional CLV leader.
• Managing life‑cycle business across equipment and service on an enterprise‑wide level and converting opportunities to sales for growing CLV revenue.
• Building a network of key contacts (Sponsor & Power Sponsor – Decision Maker) to convert opportunities to sales and support the customer buying journey.
• Collaborating with internal teams (Account Managers, Inside Sales, IB Manager, CLV Lead, Sales, Marketing, and channel partners) to manage opportunities and win deals.
• Supporting Account Managers in driving overall business and product deal support by providing clinical and technical expertise.
• Registering and reporting sales activities within SFDC according to reporting requirements, and communicating updates to relevant team members.
• Creating proactive touch points to customers via multiple channels such as social media, e‑com, virtual meetings, and telephone/email contact to convert leads to orders.
• Researching accounts to understand customer pains, using data analytics to identify key players and generate interest, and resolving customer queries/requests.
• Managing the portfolio by setting objectives for each call, supporting managers in achieving business goals, balancing selling, and validating product forecasts.
• Developing and managing a healthy and predictable sales funnel in SFDC to meet or exceed AOP/forecast targets and accuracy expectations.

You are a part of the Commercial Services Team and report directly into the Service Business Leader META.

Qualifications:

• Bachelor’s degree in a technical or medical field.
• At least 7 years of related experience in business/sales/marketing in the healthcare industry with exposure in MR – clinical sales/marketing.
• Experience in a multinational organization with cross‑functional teams.
• Medical/clinical background is a must.
• Regional experience in the Middle East, Turkey, and Africa is an added value.
• Structured and logical thinking.
• Customer Lifetime Value awareness.
• IT savvy and quick to learn.
• Willing to travel extensively within the region.
• Excellent communication skills in English.

Preferred Skills:

• KPI Monitoring and Reporting
• Data Analysis & Interpretation
• Customer Response Management
• Strategy Development
• Stakeholder Management
• Continuous Improvement
• Service Operations
• Customer Relationship Management (CRM) Software
• Market Research & Analysis
• Sales Acumen
• Communication Tools

How we work together:

We believe that we are better together than apart. For our office‑based teams, this means working in‑person at least 3 days per week. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This role is a field role.