Customer Insights Architect | VoC & CX Research

Black Pearl; Ajman; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading consultancy firm in the UAE is seeking a Customer Insights Specialist to enhance customer research and Voice of Customer programs. This role involves analyzing feedback, developing insights into service improvements, and managing customer surveys. A Bachelor's degree and 2-7 years of relevant experience are essential. Familiarity with VoC platforms and strong data analysis skills are preferred. Fluency in Arabic is a plus.

Qualifications

• Bachelor's degree in relevant field is required.
• 2-7 years of experience based on education.
• Experience with VoC programs and customer analytics is essential.

Responsibilities

• Manage and enhance customer surveys across channels.
• Conduct research, focus groups, and usability studies.
• Develop dashboards and reports for internal teams.

Skills

Customer analytics

Data analysis

Usability studies

Communication skills

Education

Bachelor's degree in Market Research, Data Science, Psychology, or similar

Tools

Qualtrics

Medallia

Job description

A leading consultancy firm in the UAE is seeking a Customer Insights Specialist to enhance customer research and Voice of Customer programs. This role involves analyzing feedback, developing insights into service improvements, and managing customer surveys. A Bachelor's degree and 2-7 years of relevant experience are essential. Familiarity with VoC platforms and strong data analysis skills are preferred. Fluency in Arabic is a plus.