Customer Insights Analyst - Business Banking

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

First Abu Dhabi Bank in Abu Dhabi is seeking a Customer Insights Analyst for the Business Banking unit. The role focuses on understanding the Business Banking customer portfolio, identifying unmet needs, and translating insights into actionable value propositions for decision-makers.

You will conduct market research, develop clear communications, and present insights to stakeholders, aiming to drive business priorities and measurable impact.

Responsibilities

• Develop a detailed understanding of the Business Banking customer portfolio.
• Identify unmet needs across Business Banking customer segments.
• Use customer insights to support the development of value proposition strategy.
• Conduct market research relevant to customer needs and business priorities.
• Translate research and customer observations into useful insights for decision-making.
• Develop presentations and supporting materials for key decision-makers.
• Prepare clear written communications that communicate relevant customer and market insights.
• Deliver effective verbal communications to support stakeholder understanding and alignment.
• Present information in a way that demonstrates tangible business impact.
• Support alignment among key decision-makers through structured, insight-led communication.

Job description

Customer Insights Analyst - Business Banking Job Snapshot Role: Customer Insights Analyst - Business Banking Location: Abu Dhabi, UAE Industry: Banking Function: Analyst Experience: Not specified Job Type: Full Time Position Overview First Abu Dhabi Bank (FAB) is seeking a Customer Insights Analyst - Business Banking for an on-site role in Abu Dhabi, UAE. The position focuses on developing a strong understanding of the Business Banking customer portfolio, identifying unmet customer needs, conducting market research, and translating customer insights into value proposition strategy and clear communications for key decision-makers.

Job Details Country: UAE City: Abu Dhabi Industry: Banking Function: Analyst Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full Time Work Arrangement: On-site

Customer Insights and Market Research

• Develop a detailed understanding of the Business Banking customer portfolio.
• Identify unmet needs across Business Banking customer segments.
• Use customer insights to support the development of value proposition strategy.
• Conduct market research relevant to customer needs and business priorities.
• Translate research and customer observations into useful insights for decision-making.

Presentation and Communication Development

• Develop presentations and supporting materials for key decision-makers.
• Prepare clear written communications that communicate relevant customer and market insights.
• Deliver effective verbal communications to support stakeholder understanding and alignment.
• Present information in a way that demonstrates tangible business impact.
• Support alignment among key decision-makers through structured, insight-led communication.