Customer-Focused Sales & Service Advisor

DHL Germany; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

An international logistics company is seeking a Service Point Advisor in Abu Dhabi to manage customer inquiries and ensure smooth operation of the service point. Responsibilities include processing shipments, providing excellent customer service, and promoting value-added services. The ideal candidate has strong communication skills and can thrive in a fast-paced environment, with a focus on teamwork and customer satisfaction.

Qualifications

• Excellent presentation and grooming standards.
• Proven ability to work effectively as a team member.
• Self-motivated individual capable of independent work.

Responsibilities

• Act as an ambassador for DHL and ensure customer satisfaction.
• Process shipments and maintain accurate documentation.
• Promote DHL's value-added services to achieve revenue targets.

Skills

Excellent verbal communication skills

Ability to work under pressure

Strong problem solving capability

Excellent organizational skills

Team collaboration

Customer service orientation

Education

Sound educational background in Service Industry

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

An international logistics company is seeking a Service Point Advisor in Abu Dhabi to manage customer inquiries and ensure smooth operation of the service point. Responsibilities include processing shipments, providing excellent customer service, and promoting value-added services. The ideal candidate has strong communication skills and can thrive in a fast-paced environment, with a focus on teamwork and customer satisfaction.