Customer Experience Team Lead

Cargoz.com; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A fast-growing warehouse marketplace in Dubai is seeking a Customer Experience Manager. You will manage customer and warehouse partner accounts, ensuring timely collections and customer success. The ideal candidate possesses strong communication skills, problem-solving abilities, and experience in client engagement. This role offers an opportunity to drive growth and build lasting partnerships within a dynamic team.

Qualifications

• Strong communication and relationship management skills.
• Excellent negotiation and problem-solving ability.
• Experience in collections and client engagement.
• Proficiency in CRM tools and Excel reporting.

Responsibilities

• Manage customer and warehouse partner accounts end-to-end.
• Ensure timely collections and handle overdue payments.
• Conduct onboarding and training for new customers/partners.
• Drive retention and recurring sales within your portfolio.
• Resolve operational issues by coordinating with internal teams.
• Provide weekly performance and portfolio updates to management.

Skills

Strong communication skills

Relationship management

Negotiation skills

Problem-solving ability

Experience in collections

Client engagement

Proficiency in CRM tools

Excel reporting

Job description

Are you a relationship-driven professional who thrives on building partnerships, driving growth, and ensuring customer success? Join Cargoz, a fast-growing warehouse marketplace, as our Customer Experience Manager

What You’ll Do:

• Manage customer and warehouse partner accounts end-to-end
• Ensure timely collections and handle overdue payments effectively
• Conduct onboarding and training for new customers/partners
• Drive retention and recurring sales within your portfolio
• Resolve operational issues by coordinating with internal teams
• Provide weekly performance and portfolio updates to management

What We’re Looking For:

• Strong communication and relationship management skills
• Excellent negotiation and problem-solving ability
• Experience in collections and client engagement
• Proficiency in CRM tools and Excel reporting
• Prior team lead experience is a plus