Customer Experience Specialist – SAR Imagery (Hybrid, UAE)

ICEYE; Abu Dhabi; Hybrid; AED 180,000 - 240,000; Full time

Job summary

ICEYE is seeking a Customer Excellence Specialist in the UAE to manage the complete order-to-delivery process for SAR imagery. You will coordinate with satellite operations, product, and analytics teams to ensure timely, accurate data delivery and high customer satisfaction.

The role requires strong analytical skills and excellent English and Arabic communication, with a hybrid work model in the UAE region. Prior experience in customer excellence or account management is essential.

Qualifications

• Proven experience in customer excellence or account management.
• Excellent communication and problem-solving abilities.
• Fluency in English and Arabic is required.

Responsibilities

• Oversee the entire order-to-delivery process for UAE regional customers.
• Coordinate with satellite operations, sales, analytics, and product teams.
• Provide timely, accurate SAR imagery delivery and address inquiries.
• Monitor KPIs and report performance to management.
• Maintain up-to-date knowledge of ICEYE products and services.

Skills

Strong analytical skills

English language proficiency

Arabic language proficiency

Education

Bachelor's degree or practical experience in geography/remote sensing/aerospace

Job description

ICEYE is seeking a Customer Excellence Specialist in the UAE to manage the complete order-to-delivery process for SAR imagery. You will coordinate with satellite operations, product, and analytics teams to ensure timely, accurate data delivery and high customer satisfaction.

The role requires strong analytical skills and excellent English and Arabic communication, with a hybrid work model in the UAE region. Prior experience in customer excellence or account management is essential.