Customer Experience Quality Lead — Municipal Services

Peergrowth; Ras Al Khaimah; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading consulting firm in Ras Al Khaimah seeks a Quality Manager Customer Experience to enhance service excellence and quality initiatives. The ideal candidate will need a Bachelor's in Engineering or Quality Management, with at least 10 years of experience, particularly in consultancy. Strong communication and project management skills are essential, and preference will be given to Arabic-speaking applicants.

Qualifications

• Minimum 10 years of experience in quality management, customer experience, or project delivery within consultancy or engineering environments.
• Proven expertise in quality frameworks, service excellence models, and customer experience strategies.
• Experience working with government or municipal entities in the UAE is highly desirable.

Responsibilities

• Lead the design, implementation, and monitoring of quality frameworks and performance metrics to drive service excellence.
• Act as a liaison between senior management and project teams to ensure alignment.
• Oversee customer experience improvement projects to ensure measurable impact.
• Conduct service assessments and quality audits to recommend actionable solutions.
• Collaborate with teams to enhance process efficiency and customer engagement.
• Support organizational transformation by fostering a culture of continuous improvement.
• Prepare and present progress reports and performance reviews for executive leadership.

Skills

Quality frameworks

Customer experience improvement

Project management

Stakeholder engagement

Communication skills

Analytical skills

Presentation skills

Education

Bachelor's degree in Engineering, Quality Management, or a related field

Master's degree (preferred)

Job description

A leading consulting firm in Ras Al Khaimah seeks a Quality Manager Customer Experience to enhance service excellence and quality initiatives. The ideal candidate will need a Bachelor's in Engineering or Quality Management, with at least 10 years of experience, particularly in consultancy. Strong communication and project management skills are essential, and preference will be given to Arabic-speaking applicants.