Customer Experience Designer

Tanqeeb; Abu Dhabi; On-site; AED 40,000 - 72,000; Full time

Job summary

Tanqeeb in Abu Dhabi is seeking a candidate to help develop initiatives that boost organizational capabilities and align services with customer needs.

The role involves collecting and analyzing customer experience data to identify priorities, implementing improvement projects with cross-department coordination, and monitoring progress to achieve measurable service quality gains.

Qualifications

• Bachelor’s degree in Business Administration - Marketing (required).
• No prior experience required for this entry-level role.
• Strong analytical and coordination skills are a plus.

Responsibilities

• Develop a detailed plan to enhance organizational capabilities and services in line with customer needs.
• Collect, compile, and analyze customer experience data to identify improvement priorities.
• Implement customer experience improvement initiatives aligned with the municipality’s strategy and coordinate with relevant departments.
• Monitor the CX strategy implementation and measure outcomes across departments.

Skills

Data analysis

CX improvement

Coordination

Education

Bachelor's Degree in Business Administration - Marketing

Job description

Job description

• Participate in developing a detailed plan that includes initiatives and projects aimed at enhancing organizational capabilities and improving services in line with customer needs.
• Participate in collecting, compiling, and analyzing customer experience data, and identifying improvement priorities that contribute to enhancing service quality and increasing customer satisfaction.
• Participate in implementing customer experience improvement initiatives in alignment with the municipality’s strategy, and coordinate these initiatives with the relevant departments.
• Participate in monitoring the implementation of the customer experience strategy and ensuring the achievement of its intended objectives through performance measurement and continuous coordination with various departments.

• Educational Qualification: Bachelor's Degree
• Major: Business Administration - Marketing
• Experience: No experience required