Customer Experience Architect (Arabic/English)

VINIRMA Consulting Pvt.Ltd; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A consulting firm in the UAE is seeking a Customer Experience Officer to provide support in the Customer Experience Department. The ideal candidate will have at least 2 years of experience, excellent communication skills in both English and Arabic, and a background in banking is desirable. Responsibilities include managing complaints and ensuring data accuracy. Competitive salary and professional development opportunities offered.

Qualifications

• Minimum of 2 years’ experience in a similar role.
• Experience in delivering customer journeys process improvement initiatives.
• Banking experience is desirable.

Responsibilities

• Provide operational and administrative support for the Customer Experience Department.
• Execute tasks related to complaints handling and quality assurance.
• Ensure compliance and enhance efficiency across channels.

Skills

Outstanding written and verbal communication skills

Ability to multitask

Knowledge of the local and MENA markets

Job description

A consulting firm in the UAE is seeking a Customer Experience Officer to provide support in the Customer Experience Department. The ideal candidate will have at least 2 years of experience, excellent communication skills in both English and Arabic, and a background in banking is desirable. Responsibilities include managing complaints and ensuring data accuracy. Competitive salary and professional development opportunities offered.