Customer Experience Analytics Specialist

KEOLIS Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading transportation service provider in Dubai is seeking a candidate to assist the Performance & Planning Manager. This role focuses on analyzing customer data to improve service quality. Candidates should have strong analytical skills and proficiency in English, and ideally possess a degree related to the position. The job offers opportunities for developing visualizations and performance reports.

Qualifications

• Proficiency in spoken and written English is essential.
• Candidates must demonstrate active listening skills.
• Attention to detail is crucial for monitoring customer data.

Responsibilities

• Assist in shaping the customer service strategy with data analysis.
• Track and interpret customer complaints and feedback.
• Develop visualizations using Business Intelligence tools.

Skills

Proficient in spoken and written English

Active listening

Attention to detail

Good interpersonal and communication skills

Excellent numerical and PC skills

Flexibility under pressure

Ability to manage multiple tasks efficiently

Education

Degree or high diploma in a related discipline

Tools

MS Excel

Job description

A leading transportation service provider in Dubai is seeking a candidate to assist the Performance & Planning Manager. This role focuses on analyzing customer data to improve service quality. Candidates should have strong analytical skills and proficiency in English, and ideally possess a degree related to the position. The job offers opportunities for developing visualizations and performance reports.