Customer Care Lead: Omnichannel & Team Coach

Majid Al Futtaim; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail company in Dubai is seeking an Associate Manager for Customer Care. The role involves enhancing customer experiences across various communication channels and managing a team of representatives. Candidates should have 3 years of relevant experience and possess excellent communication skills in both Arabic and English. This position offers a vibrant work environment and the chance to be part of a growing organization.

Benefits

Positive work environment

Opportunity to join a market leader

Collaborate with a diverse team

Qualifications

• 3 years of experience in customer service, preferably in the retail industry.
• Ability to demonstrate a high level of technical ability and achieve results through influence.

Responsibilities

• Ensure an outstanding shopping experience across communication channels.
• Deal with difficult customers professionally to achieve positive outcomes.
• Achieve sales targets by maximizing customer contact opportunities.
• Train and coach customer care representatives.

Skills

Communication skills

Problem-solving

Technical ability

Education

Bachelor's degree in Business or related field

Job description

A leading retail company in Dubai is seeking an Associate Manager for Customer Care. The role involves enhancing customer experiences across various communication channels and managing a team of representatives. Candidates should have 3 years of relevant experience and possess excellent communication skills in both Arabic and English. This position offers a vibrant work environment and the chance to be part of a growing organization.