Customer Care Coordinator

Management Solutions International MSI; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent management consultancy in Dubai is seeking a Customer Service Representative with 2-3 years of experience in the shipping industry. The role involves coordinating customer bookings, managing inquiries, and ensuring effective communication between departments. Candidates should hold a diploma and possess strong skills in business operations and communication. This is a full-time position based in Dubai.

Qualifications

• Minimum 2 to 3 years in customer service, preferably in the shipping industry.

Responsibilities

• Conduct daily follow-up calls with customers regarding bookings.
• Independently coordinate customer bookings and issue voyage NOCs.
• Communicate customer and agent booking requirements.

Skills

Bidding

Business Solutions

ABAP

Business Operations

Business Sales

Corporate Marketing

Education

Diploma

Job description

Key Roles & Responsibilities

• Conduct daily followup calls with customers regarding bookings and circulate the Cargo Booking Forecast (CBF).
• Independently coordinate customer bookings (Milaha service and thirdparty) while verifying customer lists and issuing voyage No Objection Certificates (NOCs).
• Communicate customer and agent booking requirements (Milaha services and thirdparty services) and update all systems accordingly with daily vessel updates.
• Serve as the key liaison between internal departments external agents and service providers to relay customer requirements.
• Handle customer rate inquiries send rate quotations and ensure errorfree system updates.
• Identify nonactive customers address concerns and work to restore regular support.
• Monitor weekly and monthly customer loading averages to ensure continued engagement.
• Send arrival notices and NOCs to customers before vessel arrival for import shipments on thirdparty or Milaha services
• Perform any other jobrelated duties as assigned.

Education & Professional Qualification

Diploma

Professional Experience

Minimum 2 to 3 years in customer service preferably at shipping industry

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type: Full Time

Experience: years

Vacancy: 1