Customer Advocacy Specialist

CommScope; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

A leading connectivity solutions firm in Dubai seeks a Ruckus Customer Advocacy Specialist to enhance customer experience through proactive management of order fulfillment and strong cross-functional collaboration. The ideal candidate should excel in communication, time management, and tools like Salesforce and Power BI, while being fluent in English and possibly other languages. Join an innovative team committed to pushing the boundaries of communications technology.

Qualifications

• Self-driven and detail-oriented with strong time management and multitasking skills.
• Excellent communicator and team player, able to collaborate across functions and time zones.
• Previous experience in customer service, customer advocacy, or related roles within a B2B environment is preferred.

Responsibilities

• Be the key contact for customers, ensuring timely and accurate order fulfillment.
• Lead regular customer review meetings to resolve discrepancies and improve efficiency.
• Support channel program initiatives and manage backlog to drive revenue.

Skills

Time management

Communication

Collaboration

Salesforce

SAP

Microsoft Office (Advanced Excel)

Power BI

English fluency

Arabic

French

Tools

Salesforce

SAP

Microsoft Office (Advanced Excel)

Power BI

Job description

Overview

Location: Dubai, Other, United Arab Emirates

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do. CommScope and its brands create cutting-edge network technology that brings people together. As a Ruckus Customer Advocacy Specialist, you will be at the forefront of ensuring a positive customer experience. By fostering strong relationships with customers and collaborating with internal teams, you'll help deliver exceptional service and play a critical role in driving customer success.

The Customer Advocacy Team supports the Ruckus segment and serves as the primary point of contact for customers, overseeing order fulfillment and addressing customer queries. This role requires you to proactively manage and resolve order issues, ensuring timely and accurate delivery in a fast-paced, B2B environment. You will be responsible for maintaining customer satisfaction while identifying opportunities for improvement through regular business reviews and collaboration across multiple departments.

Responsibilities

• Be the key contact for customers, ensuring timely, smooth and accurate order fulfillment while managing complex queries and making decisions in a dynamic business environment.
• Lead regular customer review meetings, using data to resolve discrepancies, improve efficiency, and communicate updates like program changes or pricing; ensure seamless operations through collaboration between supply chain, logistics, trade compliance and finance.
• Support channel program initiatives, product launches and onboarding of new SKUs. Manage backlog and support the quote-to-cash process to drive revenue and resolve order issues.
• Support sales teams with insights and updates; contribute to process improvements and take on ad-hoc projects with flexibility and initiative.

Required Qualifications for Consideration

• Self-driven and detail-oriented with strong time management and multitasking skills.
• Excellent communicator and team player, able to collaborate across functions and time zones.
• Proficient in Salesforce, SAP, Microsoft Office (Advanced Excel), Power BI, and Copilot.
• Fluent in English; additional languages such as Arabic and French are a plus.

You’ll Excite Us If You Have

• Previous experience in customer service, customer advocacy, or related roles within a B2B environment is preferred.
• Experience working with complex order processes and collaborating with cross-functional teams is beneficial.

Why CommScope

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what’s next, come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at [e-mail]. You can also learn more about CommScope’s accommodation process and EEO policy at https://jobs.commscope.com/eeo