CRM Transformation Leader: Strategy, Analytics & Adoption

Al Marwan Real Estate; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading real estate firm in Sharjah seeks a Digital Transformation Manager to enhance their CRM systems and processes. This role focuses on improving customer engagement and driving data-driven decision-making. The ideal candidate will have over 5 years of experience in CRM management within the real estate sector and a strong understanding of sales and leasing operations. Key responsibilities include leading CRM development, collaborating with stakeholders, and analyzing customer data.

Qualifications

• Minimum of 5 years of experience managing CRM platforms, preferably within the real estate industry.
• Proven experience with leading CRM platforms.
• Strong understanding of real estate operations including sales, leasing, and customer lifecycle management.

Responsibilities

• Lead the planning, development, and continuous improvement of CRM systems.
• Collaborate with business stakeholders to identify CRM requirements and enhance user experience.
• Develop and maintain CRM dashboards, reports, and analytics.

Skills

CRM management

Analytical skills

Leadership

Project management

Cross-functional collaboration

Education

Bachelor’s degree in Business Administration, Information Technology, or Marketing

Master’s degree (preferred)

Tools

Salesforce

Zoho

HubSpot

Microsoft Dynamics

Job description

A leading real estate firm in Sharjah seeks a Digital Transformation Manager to enhance their CRM systems and processes. This role focuses on improving customer engagement and driving data-driven decision-making. The ideal candidate will have over 5 years of experience in CRM management within the real estate sector and a strong understanding of sales and leasing operations. Key responsibilities include leading CRM development, collaborating with stakeholders, and analyzing customer data.