CRM Strategy & Project Lead (Remote)

Dautom; Ajman; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading company in the Banking Industry, in partnership with Dautom, is seeking a Business Analyst - CRM to develop and implement effective CRM strategies. This role involves project management and stakeholder communication to enhance customer satisfaction. The ideal candidate will have a Bachelor's degree in IT and experience with CRM systems, along with strong analytical and leadership skills.

Benefits

Competitive salary and bonus structure

Comprehensive health and wellness benefits

Opportunities for professional development and growth

Flexible work arrangements, including remote work options

Employee recognition programs

Qualifications

• Proven experience in project management and business analysis, specifically with CRM systems.
• Strong understanding of CRM principles, technologies, and trends.
• Project management certification (e.g., PMP) or CRM certification can be advantageous.

Responsibilities

• Collaborate with senior management to define and develop CRM strategies.
• Manage the entire lifecycle of CRM projects, ensuring timely delivery and scope adherence.
• Serve as the primary liaison between the IT department, vendors, and business units.

Skills

Analytical skills

Problem-solving

Interpersonal skills

Project management

Leadership

Communication

Education

Bachelor's degree in Information Technology

Tools

CRM software

Job description

A leading company in the Banking Industry, in partnership with Dautom, is seeking a Business Analyst - CRM to develop and implement effective CRM strategies. This role involves project management and stakeholder communication to enhance customer satisfaction. The ideal candidate will have a Bachelor's degree in IT and experience with CRM systems, along with strong analytical and leadership skills.