CRM-Savvy Customer Care Specialist (Fast-Paced)

VerifiedJobs.ae; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment agency in Dubai is seeking candidates for a customer service position. Candidates should possess strong communication skills and a detail-oriented mindset. Responsibilities include answering inbound calls, collecting data, and ensuring customer satisfaction. Freshers and candidates with up to one year of experience are welcome to apply. This role promises a dynamic work environment focused on delivering exceptional customer service.

Responsibilities

• Professionally handle incoming calls from customers.
• Provide information, assistance, and solutions to customer inquiries and concerns.
• Collect and accurately record customer details, inquiries, and issues.
• Address customer concerns and resolve issues promptly and effectively.
• Assist customers with product information and general inquiries.
• Ensure the accuracy and completeness of data entered into the CRM system.

Skills

Strong communication and interpersonal skills

Excellent problem-solving abilities

Attention to detail

Ability to handle a high volume of calls

Positive attitude

Education

Freshers / minimum 1 year experience in customer service

Tools

CRM systems

Job description

A recruitment agency in Dubai is seeking candidates for a customer service position. Candidates should possess strong communication skills and a detail-oriented mindset. Responsibilities include answering inbound calls, collecting data, and ensuring customer satisfaction. Freshers and candidates with up to one year of experience are welcome to apply. This role promises a dynamic work environment focused on delivering exceptional customer service.