CRM IT Support Specialist — Arabic-Speaking Troubleshooter

Pixxi; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology company is seeking an IT Customer Support Specialist in Dubai. The role involves providing excellent technical support, troubleshooting client issues, and ensuring high customer satisfaction. Candidates should have experience in IT customer support, strong problem-solving skills, and proficiency in both English and Arabic. Join a passionate team dedicated to solving technology challenges and improving user experience.

Qualifications

• Experience in IT customer support, helpdesk, or tech support is required.
• Strong problem solving and analytical skills are essential.
• Fluent English and proficiency in Arabic are necessary for the role.

Responsibilities

• Provide customer support for clients through various channels.
• Troubleshoot technical issues and work with the IT team.
• Document and manage support tickets effectively.

Skills

Customer support experience

Problem solving skills

Analytical thinking

Excellent English communication

Arabic language skills

Understanding of CRM systems

SaaS products knowledge

Job description

A leading technology company is seeking an IT Customer Support Specialist in Dubai. The role involves providing excellent technical support, troubleshooting client issues, and ensuring high customer satisfaction. Candidates should have experience in IT customer support, strong problem-solving skills, and proficiency in both English and Arabic. Join a passionate team dedicated to solving technology challenges and improving user experience.