CRM & Automation Specialist – Travel and Tourism

RTC-1 Employment Services; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A Dubai-based travel company is seeking a CRM & Automation Specialist to optimize the CRM platform and improve efficiency in customer interactions. The ideal candidate has 2-4 years of experience in CRM configuration, is proficient in major CRM systems, and has knowledge of AI tools and workflow automation. The role offers a competitive salary and the opportunity to work in a dynamic tourism environment.

Qualifications

• At least 2–4 years of experience in CRM configuration and workflow automation.
• Proficient in at least one major CRM.
• Must have knowledge of AI tools and API integrations.

Responsibilities

• Configure, maintain, and integrate the CRM platform with internal and external tools.
• Build and optimize workflows and AI tools to improve efficiency.
• Create dashboards and reports to monitor KPIs and campaign performance.
• Manage permissions, data hygiene, and security while collaborating with sales and marketing.

Skills

CRM configuration

Workflow automation

AI tools knowledge

API integrations

Education

Bachelor’s degree in Information Systems, Marketing Technology, or a related field

Tools

HubSpot

Zoho

Salesforce

Pipedrive

Zapier

Make (Integromat)

ActiveCampaign

n8n

Job description

Position Title

CRM & Automation Specialist – Travel and Tourism

Employment Type

Full Time

Salary

up to 13K AED all-inclusive depending on experience and qualifications

Job Location

Dubai, UAE

About the Client

A Dubai-based travel company with more than 20 years of experience delivering exceptional holiday experiences worldwide.

Responsibilities

• Configure, maintain, and integrate the CRM platform with internal systems (ERP, accounting, call center) and external tools (WhatsApp, email marketing, booking platforms).
• Build and optimize workflows, triggers, and AI tools (chatbots, predictive models) to improve efficiency, response times, and customer experience.
• Create dashboards and reports to monitor KPIs, conversion rates, and campaign performance; continuously test and optimize automations.
• Manage permissions, data hygiene, and security; provide training and collaborate with sales and marketing for segmentation and personalized campaigns.

Qualifications

• Bachelor’s degree in Information Systems, Marketing Technology, or a related field
• At least 2–4 years of experience in CRM configuration and workflow automation
• Proficient in at least one major CRM (HubSpot, Zoho, Salesforce, Pipedrive); experience with automation tools like Zapier, Make (Integromat), ActiveCampaign, or n8n
• Must have knowledge of AI tools and API integrations (e.g., ChatGPT API, Google Dialog Flow, Twilio).