CRM & Automation Specialist – Travel and Tourism

RTC1 Recruitment Services; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading recruitment agency is seeking a CRM & Automation Specialist in Dubai. The role involves configuring and integrating the CRM platform, optimizing workflows, and managing data security. Candidates should have a Bachelor's degree in a relevant field, experience in CRM tools, and knowledge of AI tools and API integrations. Competitive salary up to 13K AED based on experience.

Qualifications

• 2–4 years of experience in CRM configuration and workflow automation.
• Proficient in at least one major CRM and automation tools.
• Must have knowledge of AI tools and API integrations.

Responsibilities

• Configure, maintain, and integrate the CRM platform with internal systems and external tools.
• Build and optimize workflows, triggers, and AI tools to improve efficiency.
• Create dashboards and reports to monitor KPIs and campaign performance.

Skills

CRM configuration

Workflow automation

Collaboration

AI tools knowledge

API integrations

Education

Bachelor’s degree in Information Systems, Marketing Technology, or related field

Tools

HubSpot

Zoho

Salesforce

Pipedrive

Zapier

Make (Integromat)

ActiveCampaign

n8n

Job description

• Configure, maintain, and integrate the CRM platform with internal systems (ERP, accounting, call center) and external tools (WhatsApp, email marketing, booking platforms).
• Build and optimize workflows, triggers, and AI tools (chatbots, predictive models) to improve efficiency, response times, and customer experience.
• Create dashboards and reports to monitor KPIs, conversion rates, and campaign performance; continuously test and optimize automations.
• Manage permissions, data hygiene, and security; provide training and collaborate with sales and marketing for segmentation and personalized campaigns.

Skills

Position Title:CRM & Automation Specialist – Travel and Tourism

Employment Type:Full Time

Salary: up to 13K AED all-inclusive depending on experience and qualifications

Job Location:Dubai, UAE

About the Client:

A Dubai-based travel company with more than 20 years of experience delivering exceptional holiday experiences worldwide

ualifications:

• Bachelor’s degree in Information Systems, Marketing Technology, or a related field
• At least 2–4 years of experience in CRM configuration and workflow automation
• Proficient in at least one major CRM (HubSpot, Zoho, Salesforce, Pipedrive); experience with automation tools like Zapier, Make (Integromat), ActiveCampaign, or n8n
• Must have knowledge of AI tools and API integrations (e.g., ChatGPT API, Google Dialog Flow, Twilio).