Crew Hospitality Assistant.

GAL; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality service provider seeks a dedicated VIP Hospitality Assistant in Abu Dhabi to provide exceptional service tailored to high-profile clients. Responsibilities include managing VIP operations, coordinating logistics, and upholding premium hospitality standards. Candidates should possess excellent communication skills, attention to detail, and prior experience in luxury environments. Flexible working hours required.

Qualifications

• Previous experience in luxury hospitality or customer service in a VIP environment.
• First Aid and Safety Certifications preferred.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Support VIP air movement operations and ensure a seamless experience.
• Liaise with vendors and internal teams to maintain high service standards.
• Oversee VIP preferences and ensure luxury amenities are stocked.

Skills

Excellent communication skills

Attention to detail

Problem-solving abilities

Interpersonal skills

Education

Minimum of Secondary School Education

Diploma in Hospitality Management

Airline Cabin Crew Certificate

Job description

Individual must be a dedicated and professional VIP Hospitality Assistant and provide exceptional service to high-profile clients and guests. This role involves supporting the VIP air movement operations, ensuring a seamless and luxurious experience for VIPs during VIP missions. The ideal candidate will have excellent communication skills, a keen attention to detail, and the ability to remain calm under pressure while providing top-tier hospitality. This is a non-flying position.

Will also be responsible for :

Crew Support & Well-being

• Liaison with Vendors & Staff: Work closely with internal teams, and external vendors to ensure all aspects of the VIP experience run smoothly.
• Prepare aircraft by ensuring the aircraft meets the highest standards in cleanliness, high-quality refreshments for an enjoyable flight.

Logistics & Coordination

• Oversee and manage VIP preferences, ensuring luxury amenities are well stocked and maintained.

Hospitality & Customer Service

• Respond to inquiries, resolve hospitality-related issues, and deliver a high level of customer service.
• Collaborate closely with internal teams, such as aircraft cleaning crews and flight crews, to uphold premium service standards at all times.

Compliance & Safety

• Uphold health, safety, and hygiene protocols in all crew-related spaces.
• Report any safety concerns, maintenance issues, or non-compliance promptly to relevant teams for swift resolution.

Nationality

No Restriction

Qualification

Minimum of Secondary School Education. Degree, Diploma in Hospitality Management, Travel & Tourism, or Airline Cabin Crew Certificate is desired but not mandatory.

First Aid and Safety Certifications (preferred). A basic first aid or CPR certification is beneficial for handling emergency situations.

Experience

Previous experience in luxury hospitality, event planning, or customer service, preferably in a VIP or high-end environment.

Excellent communication and interpersonal skills with the ability to interact with high-profile individuals.

Strong problem-solving abilities and an eye for detail.

Ability to work under pressure in a fast-paced, dynamic environment.

Discreet, professional, and able to handle sensitive information with confidentiality.

Availability to work flexible hours, including evenings, weekends, and holidays.