Crew Engagement Manager: Elevate Service & Growth

Etihad Bank; Abu Dhabi; On-site; AED 400,000 - 640,000; Full time

Job summary

Etihad Airways in Abu Dhabi is seeking a Manager Crew Engagement to shape the performance, wellbeing, and career development of our cabin crew community. This role will influence the employee experience, champion crew engagement, and contribute to operational excellence across the business.

You will lead engagement initiatives, coach cabin crew to deliver outstanding guest experiences, design development programs, and oversee performance management.

Qualifications

• Degree from a recognized university or professional qualifications in business and people management desired.
• Minimum of 5 years experience in a people management role
• Experience as operating cabin crew is preferred but not essential.

Responsibilities

• Lead by example as a champion of service excellence, inspiring and coaching cabin crew to deliver outstanding guest experiences.
• Drive engagement and performance initiatives that motivate, develop, and empower our cabin crew workforce.
• Design and implement tailored development and career progression programs, supporting both personal and professional growth.
• Create and deliver innovative engagement events, forums, workshops, and recognition initiatives that strengthen connections with our cabin crew community.
• Oversee the cabin crew performance management process, providing data-driven insights and recommendations to senior stakeholders.
• Partner closely with operational leaders to proactively address performance concerns and implement effective improvement strategies.
• Act as the voice of cabin crew, building strong relationships across Training, Service Delivery, Guest Relations, HR, Cabin Safety, Welfare, and other key business areas.

Skills

People management

Coaching

Engagement

Leadership

Project management

Education

Degree in business/people management

Tools

Microsoft Office

Job description

Etihad Airways in Abu Dhabi is seeking a Manager Crew Engagement to shape the performance, wellbeing, and career development of our cabin crew community. This role will influence the employee experience, champion crew engagement, and contribute to operational excellence across the business.

You will lead engagement initiatives, coach cabin crew to deliver outstanding guest experiences, design development programs, and oversee performance management.