Credit Supervisor

Media Rotana; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A hospitality establishment in Dubai is seeking a Credit Supervisor to assist the Credit Manager in managing the Credit Department. Responsibilities include examining credit demands, supervising accounts receivable, ensuring timely collections, and responding to guest queries. Candidates should have a degree in hotel management or accounting and at least one year of experience in a hotel environment. Excellent English communication skills and knowledge of relevant software tools are essential for the role.

Qualifications

• At least one year of experience within a hotel environment.

Responsibilities

• Assist the Credit Manager in running the Credit Department effectively.
• Examine credit demands from hotel departments.
• Supervise Accounts Receivable activities including billings.
• Ensure timely collection of overdue accounts.
• Respond to guest and credit card queries.

Skills

Excellent verbal and written English communication

Computer literacy

Understanding Hotel Operations

Teamwork

Effective Communication

Customer Focus

Education

Degree in hotel management or accounting

Tools

Opera

Micros

FBM

SUN System

Job description

We are currently seeking for passionate and dynamic Finance professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Credit Supervisor you are responsible to assist the Credit Manager in running the Credit Department in and effective way and in compliance with all policies, whereby your role will include key responsibilities such as:

• Examine all credit demands originating through the hotel department for credit customers
• Supervise Accounts Receivable activities in terms of billings, payment postings and internal follow-ups
• Follow up collections of Accounts Receivable, taking all necessary actions to secure timely payment and emphasizing on overdue amounts
• Ensure that necessary information in regard to overdue account is supplied to the Credit Manager periodically
• Respond to guest, credit card queries and account disputes
• Review guest ledger high balances and make necessary follow ups with Front Office to secure additional credit information or obtain immediate settlement
• Organize global billings for conventions, seminars and groups in order to ensure that all services were charged according to the agreement
• Control the advance deposits account and ensure that credits are applied properly or refunded if not used

Skills

Education, Qualifications & Experiences

You should have a degree in hotel management or accounting and at least one year previous experiences within a hotel environment. Excellent verbal and written English communication skills and computer literacy is a must, while knowledge of Opera, Micros, FBM and SUN System is an asset.

Knowledge & Competencies

• Understanding Hotel Operations
• Teamwork
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Effective Communication
• Adaptability
• Customer Focus
• Driving for Results