Credit Counselor: Collections & Recovery Specialist (Dubai)

Azzite; Dubai; On-site; AED 167,000 - 279,000; Full time

Job summary

Azzite is seeking a Credit Counselor to join our Collections team in Dubai on a full-time, on-site basis. You will manage a portfolio of overdue accounts, contacting customers by phone and email, and tracing those who cannot be reached.

You will assess recoverable amounts and negotiate realistic repayment plans while ensuring UAE Central Bank compliance. The role requires 1–3 years in collections or financial services, a finance-related degree, and strong negotiation skills.

Qualifications

• One to three years' experience in collections, credit or financial services.
• A degree in finance, business or a related discipline.
• Strong negotiation skills, and composure when a call becomes difficult.

Responsibilities

• Own an assigned portfolio of overdue accounts from first contact through settlement.
• Contact customers by phone and email; trace unreachable customers.
• Explain clearly what non-payment means for a customer's credit record and borrowing.
• Assess what a customer is able to repay based on income, commitments and debt.
• Negotiate settlements and sustainable repayment plans; convert discussions into firm commitments.
• Record interactions in CRM with commitments and outcomes.
• Work within UAE Central Bank requirements and the client's policies.
• Build a pipeline of future settlements and meet monthly targets.

Skills

Collections

Credit

Financial services

Education

Finance degree

Tools

CRM

Job description

Azzite is seeking a Credit Counselor to join our Collections team in Dubai on a full-time, on-site basis. You will manage a portfolio of overdue accounts, contacting customers by phone and email, and tracing those who cannot be reached.

You will assess recoverable amounts and negotiate realistic repayment plans while ensuring UAE Central Bank compliance. The role requires 1–3 years in collections or financial services, a finance-related degree, and strong negotiation skills.