Courier Team Lead & Route Planner

India Abroad; Dubai; On-site; AED 48,000 - 58,000; Full time

Job summary

India Abroad in Dubai is seeking a Courier Supervisor to oversee day-to-day courier operations and ensure timely deliveries. You will manage a team of couriers, assign routes and schedules, and monitor performance to meet service standards.

You will maintain records, handle customer inquiries, and coordinate with other departments to optimize routes and reduce costs. The ideal candidate has at least 2 years in logistics, strong leadership and communication, attention to detail, and a valid

Qualifications

• High school diploma or equivalent; degree in logistics or related field preferred.
• Minimum 2 years of experience in a courier or logistics company.
• Strong leadership skills with the ability to manage a team effectively.
• Excellent communication skills (written and verbal).
• Customer service oriented with the ability to handle inquiries and complaints professionally.
• Valid driver's license with a clean driving record.
• Detail-oriented with strong organizational skills.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Oversee the daily operations of the courier services department.
• Assign routes and schedules to couriers.
• Monitor the performance of couriers to ensure timely and efficient delivery.
• Train new couriers on company policies and procedures.
• Handle customer inquiries and resolve any issues that may arise.
• Maintain accurate records of deliveries, expenses, and other relevant data.
• Evaluate current processes and suggest improvements for increased efficiency.
• Ensure compliance with safety regulations and company policies.
• Keep track of inventory levels for supplies needed by couriers.

Skills

Leadership

Customer service

Communication

Time management

Detail oriented

Valid driver's license

Education

High school diploma

Logistics degree preferred

Job description

India Abroad in Dubai is seeking a Courier Supervisor to oversee day-to-day courier operations and ensure timely deliveries. You will manage a team of couriers, assign routes and schedules, and monitor performance to meet service standards.

You will maintain records, handle customer inquiries, and coordinate with other departments to optimize routes and reduce costs. The ideal candidate has at least 2 years in logistics, strong leadership and communication, attention to detail, and a valid