Courier

DHL Express; Dubai; On-site; AED 67,000 - 89,000; Full time

Job summary

DHL Express is seeking a dedicated Courier in Dubai to sort, load/unload, deliver and pickup shipments within the designated service area, maintaining high service quality and safety standards.

You will wear the DHL uniform, record shipment activities electronically, interact with customers to provide excellent service, and support sales with potential leads while upholding local traffic regulations.

Qualifications

• Clear and fluent English communication; Arabic knowledge is a plus.
• Valid UAE manual driver’s license with 1+ year driving experience.
• Physical fitness to handle load/unload and movement.
• Professional presentation and grooming.
• Good knowledge of local areas.
• Able to work in varying weather conditions.
• Strong organizational skills and prioritization.
• Strong customer service focus.
• Awareness of safe manual handling practices/OHS.
• Proven ability to work under pressure and use initiative.
• Experience in following standard operating procedures.

Responsibilities

• Wear the DHL uniform at all times when on duty.
• Deliver and pick up shipments promptly within service area.
• Maintain professional rapport with customers.
• Record shipment activities electronically or manually.
• Provide potential sales leads to the sales team.
• Provide feedback to sales about shipment profiles or competitors.
• Ensure vehicle is clean and safe operating condition.
• Communicate with dispatch/CS when customer needs change.

Skills

Communication skills

Arabic language

Driver's license

Physical fitness

Professional appearance

Local area knowledge

Adaptability to weather

Organizational skills

Customer service

Safety awareness

Ability to work under pressure

Problem solving

Following procedures

Job description

Job Description:

ABOUT DHL Express & WHAT YOU CAN EXPECT

At DHL Express, we are proud to be the most international company in the world, with a global network spanning more than 220 countries and territories, connecting people and businesses every day. Our people are at the heart of our success, and our strong focus on culture, development and inclusion has earned us consistent recognition among the World’s Best Workplaces, including being ranked#2 on the Fortune World’s Best Workplaces™ 2025 list. When you join DHL Express, you become part of a diverse, energetic and truly international team where you can learn, grow and build your career while making a meaningful difference for our customers and communities around the world.

About The Role

The Courier is responsible to sort, load/unload, deliver and pick up all shipments in the most efficient, professional and cost productive manner, within the service area designated by the Company within prescribed quality levels of service to our customers and the general public.

YOUR TASKS

• Wear required DHL uniform at all times when on duty
• Without delay, deliver and pick up all shipments
• Ensure that a high level of professional rapport is developed and maintained with all customers
• Shipment Delivery is to meet Right Day Delivery (RDD) and pick up (PU) are moved as per Right Shuttle Uplift with no missed pickup
• Electronically record via a scanner (or manually, if required) all shipment process activities
• Meet special delivery or pickup expectations
• Properly report and account for any cash received from customers
• Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved
• Provide any potential sales lead to sales team
• Provide quality feedback to sales about changes to shipment profiles or information on competitors
• Meet the expectations of delivery and pick up
• Communicate with dispatch/CS when customer needs change and use initiative and judgement to meet customer expectations
• Ensure that the vehicle is clean and tidy at all times thereby portraying the image of a market leader and drive carefully and safely adhering to the traffic regulations of the country and ensuring safety of both self and others on the road
• Abide by DHL Occupational Health & Safety policies, procedures and training at all times
• Ensure forms of mechanical aid provided for manual handling (e.g. courier trolleys) are used to reduce the likelihood of manual handling injuries
• Report any personal, vehicle or traffic incident/ damage to the Senior Courier or Operations Supervisor immediately
• Drive in a responsible, lawful and courteous manner

YOUR PROFILE

• Good communication skills with fluency in English; knowledge of Arabic is a distinct advantage
• Must hold a clean and valid UAE manual driver’s license with more than one year of driving experience
• Physical capacity to perform the inherent requirements of the role including moving, lifting, carrying, loading/unloading various shaped/weight objects regularly
• Excellent personal presentation, grooming and hygiene
• Reasonable knowledge of local areas
• Ability to work in a variety of weather conditions with exposure to the elements
• Excellent organisational skills, including ability to prioritise workload
• Demonstrated exceptional customer service experience and focus
• Knowledge of safe manual handling practices/OHS issues
• Proven ability to work under pressure in a fast paced, time sensitive environment
• Demonstrated ability to use initiative/judgement to solve job related issues & attention to detail
• Demonstrated experience in following operational procedures