Coordinator Rider Engagement

Delivery Hero; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent food delivery company in Dubai is seeking a full-time Operations Coordinator. The role involves monitoring live operations, assessing rider performance, and managing communications with fleet partners. Ideal candidates will have a Bachelor's degree, strong multitasking abilities, and 1-2 years of experience in the food/grocery tech industry. Proficiency in English and Urdu is essential, and a UAE Driving License is required.

Qualifications

• 1-2 years of experience in the food/grocery tech industry is highly preferred.

Responsibilities

• Monitor live operations for optimal performance.
• Track and assess rider performance.
• Ensure effective rider utilization.
• Conduct audits of fleet appearance and rider behavior.
• Manage walk-in queries from riders.
• Liaise with fleet partners.
• Assist dispatchers with rider-related communication.
• Facilitate feedback loops between riders and management.
• Resolve queries from stakeholders.
• Oversee zonal performance and take corrective actions.
• Investigate rider-related issues.
• Analyze data for operational efficiency.

Skills

Ability to multitask

Proficient in Google Suite

Strong communication skills

Problem-solving skills

Proficiency in English

Proficiency in Urdu

UAE Driving License

Education

Bachelor's Degree

Job description

Whats on Your Plate

• Monitor live operations to ensure optimal performance across the city/zone.
• Track and assess rider performance on a city/zone level.
• Ensure effective rider utilization during peak and non-peak hours.
• Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights.
• Manage walk-in queries from riders.
• Liaise with fleet partners to ensure smooth communication.
• Assist dispatchers with rider-related communication.
• Facilitate feedback loops between riders and management.
• Resolve queries and escalations from internal and external stakeholders in a timely manner.
• Oversee zonal performance and take corrective actions (Warning Suspension Termination) against low-performing riders.
• Investigate rider-related issues raised by customers or vendors.
• Analyze data to identify trends areas for improvement and opportunities to enhance operational efficiency.
• Perform ad hoc tasks as requested by the line manager.

Qualifications :

What did we order

• Education and Experience:
  • Bachelors Degree
  • 1-2 years of experience in the food/grocery tech industry is highly preferred.
• Skills and Competencies:
  • Ability to multitask and work effectively in a fast-paced environment.
  • Proficient in Google Suite.
  • Strong communication skills both written and verbal. English and Urdu is a must. Arabic is a plus.
  • Problem-solving skills and a proactive approach to identifying and addressing operational challenges.
  • UAE Driving License is a must.

Remote Work :

No

Employment Type :

Full-time