Coordinator Fraud Analyst - Instashop

Talabat Holding; Dubai; On-site; AED 120,000 - 190,000; Full time

Job summary

Talabat Holding in Dubai is seeking a Coordinator Fraud Analyst to identify, investigate and prevent fraudulent activity across customer orders and transactions. The role involves analyzing transactional data, spotting suspicious patterns and supporting fraud prevention measures.

Qualifications include a Bachelor's degree in Business Administration or Finance, at least 2 years in fraud prevention (or 3 years in customer operations), and fluency in English and Arabic, with knowledge of fraud

Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field.
• 2+ years in fraud prevention or 3+ years in customer operations.
• Experience in e-commerce or online payments.
• Strong English and Arabic communication.
• Knowledge of fraud prevention tools and technologies.
• Familiarity with chargeback management systems.

Responsibilities

• Analyze transaction data to identify potential fraudulent activity.
• Investigate suspected fraudulent transactions to determine root causes.
• Support development and implementation of fraud prevention controls and strategies.
• Review customer accounts for indicators of fraud.
• Collaborate with internal teams to share fraud-related insights.
• Monitor fraud trends and recommend best practices for implementation.
• Prepare regular fraud reports and analyses for management.

Skills

Analytical skills

English

Arabic

Education

Bachelor's degree

Tools

Fraud detection systems

Chargeback management systems

Data analysis tools

Job description

As a Coordinator Fraud Analyst you will be responsible for identifying investigating and preventing fraudulent activity across customer orders and transactions The role involves analyzing transactional data detecting suspicious patterns or behaviors conducting investigations into potential fraud cases and supporting the implementation of fraud prevention measures designed to mitigate financial and operational risk

Day-to-Day Responsibilities

• Analyze transaction and order data to identify potential fraudulent activity including suspicious orders chargebacks refunds and unusual transaction patterns
• Investigate suspected fraudulent transactions to determine root causes identify fraud trends and support measures to prevent recurrence
• Support the development and implementation of fraud prevention controls processes and strategies aimed at minimizing financial and operational losses
• Review customer accounts and activity for indicators of fraud including account takeover identity theft and other suspicious behavior
• Collaborate with relevant internal teams to share fraud-related insights escal?
• Monitor emerging fraud trends industry developments and evolving fraud techniques and recommend relevant best practices for implementation within existing processes
• Prepare and present regular fraud-related reports and analysis to management including key trends fraud volumes prevention outcomes and relevant performance indicators

Qualifications

Bachelor s degree in Business Administration, Finance, or a related field Minimum 2 years of experience in fraud prevention or 3 years in customer operations, preferably in an e-commerce or online payments environment. Strong communication skills in English and Arabic, both verbal and written Knowledge of fraud prevention tools and technologies, including fraud detection systems, data analysis tools, and chargeback management systems.

What you will bring

Strong analytical skills with the ability to interpret complex data sets and identify patterns and trends. Excellent communication skills, both written and verbal, with the ability to present complex information to a non-technical audience. Exceptional problem-solving and conflict resolution skills.