Controls Product Service Engineer

GE Vernova; Dubai; On-site; AED 120,000 - 170,000; Full time

Job summary

GE Vernova seeks a Controls Product Service Engineer to support power generation customers in improving gas and steam turbine control systems. The role emphasizes problem-solving, effective customer communication, and continuous improvement. Candidates should have a relevant engineering degree and experience in turbine controls.

Qualifications

• Experience in GE Vernova turbine controls & operability domain is a plus.
• Willingness to travel globally for investigations and inspections.
• Internship experience at GE Vernova preferred.

Responsibilities

• Diagnose root causes and develop effective resolutions for turbine control issues.
• Ensure effective communication of customer issue resolutions across organizational levels.
• Collaborate with technical leaders to promote best practices and learnings.

Skills

Problem Solving

Project Management

Communication

Continuous Improvement

Technical Resolution

Education

Bachelor's and/or Master's degree in Electrical Engineering

Bachelor's and/or Master's degree in Electronics Engineering

Bachelor's and/or Master's degree in Control Systems Engineering

Bachelor's and/or Master's degree in Instrumentation Engineering

Job description

Job Description Summary

Vernova Purpose
GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy while helping our customers power economies and deliver the electricity vital to health, safety, security, and an improved quality of life. Are you excited about the opportunity to electrify and decarbonize the world?

Job Description Summary: The Controls Product Service Engineer will provide technical guidance and support to GE Vernova power generation customers, focusing on Gas and Steam Turbine Controls/operability domain. The role involves diagnosing root causes, developing effective resolutions, and employing problem-solving strategies. Additionally, the position requires making informed decisions with limited data, leveraging project management techniques, and maintaining direct communication with customers to improve service quality, delivery, and overall satisfaction.

What you'll do;

• Contribute to a culture of safety by proactively identifying safety concerns and escalating them appropriately.
• Own the technical resolution of multiple complex Gas and Steam Turbine controls/operability issues at power plants with a sense of urgency.
• Effectively communicate the progress of customer issues and engineering recommendations across all organizational levels, both internally within GE Vernova and externally with customer leadership, including plant operators.
• Author customer communications regularly to update users and community externally, and document & share lessons & best practices internally within GE Vernova.
• Establish and maintain relationships with GE Vernova internal organizations to ensure customer requirements are understood and addressed.
• Assist Controlled Title Holders (CTH) in identifying analytics and improvement ideas aimed at predicting anomalies, estimating accurate resolutions, and enabling quicker customer issue resolution.
• Collaborate with Technical Leaders and CTHs to promote dissemination of cross-platform learnings and raise awareness of global fleet issues.
• Practice continuous improvement by employing lean tools and principles.

What you'll bring;

• Bachelor's and/or Master's degree in Electrical, Electronics, Control Systems, or Instrumentation Engineering.
• GE Vernova engineering internship experience or proven experience in GE Vernova turbine controls & operability domain.
• Experience & willingness to travel globally to support root cause investigations, critical outage inspections, and customer communications.