Control Room Operator - Site Operation

Naffco; United Arab Emirates; On-site; AED 110,000 - 166,000; Full time

Job summary

A leading safety and security company in the United Arab Emirates is seeking a Control Room Operator to monitor site operations through surveillance systems and coordinate emergency responses. Candidates should have a high school diploma and 2–3 years of experience in security operations. The role requires effective communication skills and the ability to work in shift rotations.

Qualifications

• 2–3 years of experience in a control room/security operations environment.
• Technical training in security, communications, or operations is a plus.

Responsibilities

• Monitor CCTV, alarm systems, and other surveillance equipment.
• Coordinate with security staff and site teams during emergencies.
• Maintain accurate logs and prepare incident/shift reports.
• Ensure effective communication with site personnel and emergency services.
• Respond promptly to alarms and incidents.

Skills

Monitoring CCTV

Coordination during emergencies

Effective communication

Education

High school diploma or equivalent

Job description

Job Purpose

The Control Room Operator will be responsible for monitoring and managing site operations through surveillance systems, communication tools, and reporting mechanisms. The role ensures safety, security, and smooth coordination of activities at the site.

Key Responsibilities

• Monitor CCTV, alarm systems, and other surveillance equipment to detect and respond to security or operational issues.
• Coordinate with security staff, supervisors, and site teams during emergencies, incidents, or irregular activities.
• Maintain accurate logs and prepare incident/shift reports.
• Ensure effective communication via radio/telephone with site personnel and external emergency services when required.
• Respond promptly to alarms, incidents, and system alerts, escalating to management when necessary.

Qualifications & Skills

• High school diploma or equivalent; technical training in security, communications, or operations is a plus.
• Minimum 2–3 years of experience in a control room/security operations environment.

Physical & Other Requirements

• Willingness to work in shift rotations (day/night/weekends).
• Must be able to sit for long periods and maintain high concentration.
• Knowledge of site-specific safety and security procedures.