Contact Center Supervisor - Community Management

Tafaseel BPO; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled Contact Center Supervisor to lead a dynamic team focused on community management. This exciting role involves overseeing operations, ensuring high service quality, and engaging with residents effectively. The ideal candidate will possess strong leadership and communication skills, with a proven track record in customer service. Join a vibrant environment where your contributions will enhance community engagement and service excellence. If you're passionate about making a difference in community-focused service, this opportunity is perfect for you.

Qualifications

• 2-4 years of supervisory experience in a contact center or customer service.
• Strong leadership and problem-solving skills are essential.

Responsibilities

• Supervise daily operations of the contact center team.
• Ensure timely handling of service requests and complaints.
• Prepare and present reports on contact center activity.

Skills

Community Management

Leadership

Problem Solving

Communication Skills

CRM Tools

Tools

CRM Software

Contact Center Tools

Job description

About the Role:

On behalf of our client, we are seeking a skilled and experienced Contact Center Supervisor with a strong background in community management. The successful candidate will oversee a team responsible for handling resident or community-related inquiries, ensuring high levels of service quality, responsiveness, and community engagement.

This is a fantastic opportunity to join a dynamic environment where communication, leadership, and a passion for community-focused service are key.

Key Responsibilities:

• Supervise day-to-day operations of the contact center team managing community and resident inquiries.

• Ensure timely and professional handling of service requests, complaints, and general communication.

• Act as the point of escalation for unresolved or complex issues.

• Track and evaluate team performance, provide coaching, and support continuous improvement initiatives.

• Coordinate with the client’s internal departments (e.g., facilities, property management, communications) to ensure effective service delivery.

• Maintain a strong understanding of the client’s community policies, services, and expectations.

• Prepare and present regular reports on contact center activity and community feedback.

• Support training and onboarding of new team members with a focus on community engagement.

Candidate Profile:

• Experience in community management is essential (e.g., residential, real estate, facilities, or related sectors).

• Minimum 2–4 years in a supervisory role within a contact center or customer service environment.

• Strong leadership and problem-solving skills.

• Excellent verbal and written communication abilities.

• Familiarity with CRM and contact center tools.

• Ability to handle high-pressure situations and manage multiple tasks efficiently.