Consultant Information Technology

World Food Programme; Dubai; Remote; AED 293,000 - 368,000; Full time

Job summary

A leading humanitarian organization is seeking a Senior IT Emergency Coordinator. This role involves managing emergency response technology projects and ensuring communication needs are met during crises. A minimum of 8 years of relevant experience and a university degree in Technology Business Management are required. Candidates must be fluent in English and possess skills in project design, emergency response, and team collaboration. The position offers a unique opportunity to contribute to global humanitarian efforts.

Benefits

Attractive compensation package

Professional development opportunities

Qualifications

• Minimum 8 years of relevant experience or extensive practical field work experience.
• Fluency in English and knowledge of a second official UN language.
• Ability to operate in extreme living conditions to respond to emergencies.

Responsibilities

• Lead emergency response technology projects.
• Manage field projects with a focus on emergency telecommunications.
• Coordinate with stakeholders to ensure communication needs are met.
• Support digital assistance interventions.

Skills

Project design

Emergency response

Communication skills

Team collaboration

Cognitive capacity

Behavioral flexibility

Education

University degree in Technology Business Management

Tools

Information Management Systems

Computer Hardware

Job description

DEADLINE FOR APPLICATIONS

29 April 2025 23:59 GMT 04:00 Gulf Standard Time (Dubai)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world's largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change.

WHY JOIN WFP

WFP is a 2020 Nobel Peace Prize laureate.

WFP offers a highly inclusive, diverse and multicultural working environment.

WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship and other programs as well as through internal mobility opportunities.

A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE

Senior IT Emergency Coordinator

TYPE OF CONTRACT

WAE International Consultant (Level 2)

UNIT / DIVISION

IT Emergency Preparedness and Response Branch TECF

DUTY STATION (City Country)

Admin Dubai UAE (Remote)

DURATION

Until 31.12.2025

BACKGROUND AND PURPOSE OF THE ASSIGNMENT

IT Emergency Preparedness and Response Branch (TECF) is responsible for preparing, coordinating and managing WFP's Information Technology response to emergencies, including global and often local leadership of the Emergency Telecommunications Cluster (ETC), rapid deployment of FITTEST and support Digital Assistance operations.

The Fast IT Telecommunications and Coordination Support Services Team (FITTEST) is the IT emergency response capacity of WFP. FITTEST has the overall mandate to rapidly assess, build, enhance and restore communications services during emergency and steadystate operations often within 48 hours of the onset of an emergency.

The IT Emergency Coordinator (IT EC) is to support a coordinated response to crises by effectively collaborating with other stakeholders and cluster members to ensure that urgent communication needs of humanitarian responders are met while at the same time facilitating recovery. The IT EC will serve as an active member of the ICT Working Group will be responsible for supporting the delivery of Technology services by consulting and supporting decision‑making of the Humanitarian Coordinator and Humanitarian Country Team project initiatives. The IT EC will contribute to planning and development objectives that directly affect the realization of the responses strategic priorities including Digital Assistance activities and Services to Affected Communities (S4C), setting priorities and contributing to the HCs humanitarian funding proposals. The IT EC will monitor, evaluate and report on performance activities and needs against the humanitarian (e.g. cluster) plans and agreed results recommending corrective actions where necessary.

The implementation of this TOR will take place through long‑term field missions often in hardship duty stations.

ACCOUNTABILITIES / RESPONSIBILITIES

• Lead Emergency Response Technology Projects in field operations in support of the full humanitarian community and in collaboration with humanitarian partners;
• Manage field projects with a specific focus on Emergency Telecommunications Cluster (ETC) Security Telecommunication Services (TESS) and Service Agreements on behalf of FITTEST and the Technology Division;
• Represent the Technology Division towards Country Management in the operation. Escalate issues when required;
• Lead the identification / assessment and prioritization of key Technology needs required to deliver assistance to the Affected Communities;

Write Concept of Operations (CONOPS) full staffing plans and budgets, draw up implementation plans, adjust it as per needs and closure reports;

• Negotiates budgets with emergency operations management;
• Provide leadership to IT EPR including ETC by organizing and chairing IT and ETC meetings to coordinate the identification of communication needs and solutions;
• Represent WFP and ETC at all relevant events (e.g. InterCluster and other related coordination meetings) and advocate for funding with donors in the operation if required;
• Ensure adequate emergency technology preparedness through WFP and the InterAgency contingency planning process;
• Coordinate preparation, ensure proper dissemination of information and full participation of cluster participants to Flash Appeals SRPs and other funding proposals for common funds and donor funding mechanisms;
• Identify and mobilize resources (human, financial and assets) for services to be provided;
• Lead or support the creation of local capacity to ensure operational sustainability;
• Liaise and coordinate with governments on any telecommunication related issues on behalf of humanitarian community;
• Support Digital Assistance interventions;
• Supervise national personnel TDY Standby Partners FITTEST and Partners as required;
• Perform any other related duty as required.

DELIVERABLES AT THE END OF THE CONTRACT

• (s) implemented, handed over or closed in the field;
• field missions documented, evaluated and feedback is solicited from partners, clients or field management;
• for continuous improvement or enhancement of TECFs Emergency Preparedness and Response capacity and capability shared;
• the TEC team when delivering services in complex scenarios including existing and emerging TEC services;
• the TEC team in the delivery of technology services in politically challenging situations.

QUALIFICATIONS & EXPERIENCE REQUIRED

Education & Experience

University degree in Technology Business Management in relevant field and minimum 8 years of experience in relevant field or relevant postsecondary education with extensive relevant practical field work experience.

Technical Knowledge & Skills

Skills may include but are not limited to the following:

• Ability to design, plan and execute projects in the field and specifically in emergency situations;
• Ability and willingness to operate in hard at times extreme living conditions to respond and travel to emergencies within 24 hours to operate in distributed / decentralised teams and to engage with and support partners;
• Ability to work independently through appropriate personal initiative and regular followups;
• Highly developed written and oral communication skills with the ability to influence and adapt communication styles to different situations and individuals;
• Collaborative hands‑on team member and relationship‑builder with a facilitative nature and strong business partnering skills towards colleagues and stakeholders;
• Highly developed Cognitive Capacity;
• Behavioral Flexibility.

Languages

Fluency (level C) in English. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish and/or WFPs working language. Portuguese is desirable.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact : (contact details).

NO FEE DISCLAIMER

The United Nations does not charge any application processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee please disregard it.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

Once your profile is completed please apply and submit your application.

Please make sure you upload your professional CV in the English language.

Kindly note the only documents you will need to submit at this time are your CV and Cover Letter.

Additional documents such as passport, recommendation letters, academic certificates etc. may potentially be requested at a future time.

Please contact us at (contact details) in case you face any challenges with submitting your application.

Only shortlisted candidates will be notified.

All employment decisions are made on the basis of organizational needs, job requirements, merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.

WFP will not offer any appointment under any kind of contract to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.

Required Experience: Contract

Key Skills

Information Management, Information Systems, Community, Computer Hardware And Networking, Information Security

Employment Type: Full-Time

Experience: years

Vacancy: 1