Concierge - LXR Eastern Mangroves Abu Dhabi Pre-Opening

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

LXR by Hilton is seeking a Concierge to join their team in Abu Dhabi, offering unparalleled luxury service. The role includes welcoming guests, providing personalized experiences, and handling requests while working collaboratively with other departments. Ideal candidates should possess experience in luxury hospitality, excellent communication skills, and a passion for exceptional service.

Qualifications

• Previous experience as a Concierge or in a guest-facing role, ideally within luxury hospitality.
• Excellent communication and interpersonal skills, with fluency in English (Arabic or other languages are an advantage).
• Strong organizational skills with the ability to multitask effectively.

Responsibilities

• Welcome guests with warmth and professionalism, providing personalized recommendations.
• Assist with reservations, ticketing, and transportation arrangements.
• Handle guest requests and inquiries promptly, exceeding expectations.

Skills

Communication

Interpersonal skills

Problem-solving

Organizational skills

Job description

Concierge - LXR Eastern Mangroves Abu Dhabi (Pre-Opening)

Job Number : HOT0BVCS

Work Locations

LXR Eastern Mangroves Abu Dhabi, Al Salam Street - Al Kheeran, Eastern Mangroves District, UAE

LXR Hotels & Resorts is a collection of independent, luxury properties that celebrate the unique character of each destination. Every hotel in the LXR portfolio offers a bespoke experience, combining authentic service with refined elegance and cultural richness. At LXR, we believe in creating unforgettable moments for our guests—and extraordinary opportunities for our team members.

At LXR Hotels & Resorts, we believe the difference is in the details. As a Concierge, you will be the trusted advisor for our guests, curating personalized experiences and ensuring every stay is seamless, memorable, and uniquely tailored to their needs.

What will I be doing?

• Welcome guests with warmth and professionalism, becoming their key point of contact throughout their stay.
• Provide personalized recommendations on dining, entertainment, cultural attractions, and local experiences.
• Assist with reservations, ticketing, and transportation arrangements, ensuring accuracy and efficiency.
• Handle guest requests and inquiries promptly, exceeding expectations at every opportunity.
• Build strong relationships with local partners and vendors to secure exclusive services for guests.
• Maintain accurate knowledge of hotel services, facilities, and promotions.
• Coordinate with Front Office, Guest Relations, and other departments to deliver seamless luxury experiences.
• Handle VIP and special requests discreetly, ensuring guest privacy and satisfaction.
• Maintain an organized Concierge desk, ensuring all materials, brochures, and resources are up to date.
• Perform additional tasks as required to support the smooth operation of the Front Office team.

What are we looking for?

• Previous experience as a Concierge or in a guest-facing role, ideally within luxury hospitality.
• Excellent communication and interpersonal skills, with fluency in English (Arabic or other languages are an advantage).
• In-depth knowledge of Abu Dhabi’s attractions, dining scene, and cultural highlights.
• Strong problem-solving abilities and the capacity to remain composed under pressure.
• A professional and polished appearance with genuine passion for service.
• Strong organizational skills with the ability to multitask effectively.

Why join LXR?

At LXR, you will be part of a team that defines bespoke luxury. Hilton offers world-class training, international career opportunities, and the chance to create unforgettable experiences for every guest.

EOE / AA / Disabled / Veterans

Schedule

Full-time

Brand: LXR by Hilton

Guest Services, Operations, and Front Office