Concierge Agent

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain is seeking an enthusiastic Concierge for their location in Ras Al Khaimah, UAE. The successful candidate will provide exceptional guest services, manage reservations, and ensure a memorable experience for all visitors. The ideal applicant must have a minimum of 2 years in the hospitality industry, excellent customer service skills, and strong communication abilities. This full-time role requires flexibility to work various shifts.

Qualifications

• A minimum of 2 years of experience in the hospitality or service industry.
• Strong communication skills in English; additional languages are a plus.
• Detail-oriented with excellent organizational and time management skills.

Responsibilities

• Greet and assist guests with a warm friendly and professional demeanor.
• Make reservations for dining, transportation, and entertainment on behalf of guests.
• Manage the concierge desk and handle guest inquiries promptly and efficiently.

Skills

Customer service skills

Communication abilities

Problem-solving skills

Organizational skills

Education

Bachelor's degree in Hospitality Management or related field

Tools

Opera system

Job description

We are seeking a professional and enthusiastic Concierge to join our team in Rixos Al Mairid Ras Al-Khaimah United Arab Emirates. As a Concierge you will be the face of our organization providing exceptional guest services and ensuring a memorable experience for all visitors. Your role will be crucial in maintaining our reputation for excellence and creating lasting impressions on our guests.

• Greet and assist guests with a warm friendly and professional demeanor
• Provide comprehensive information about local attractions restaurants and services in Ras Al-Khaimah and surrounding areas
• Make reservations for dining transportation tours and entertainment on behalf of guests
• Handle guest inquiries and requests promptly and efficiently ensuring high levels of customer satisfaction
• Coordinate with other departments to fulfill guest needs and resolve any issues
• Manage the concierge desk including maintaining brochures handling mail and messages and overseeing lost and found items
• Assist with pre-arrival arrangements such as birthday decorations honeymoon setups or anniversary surprises
• Book and coordinate limousine services including managing billings and forecasting revenue
• Stay updated on local events attractions and changes in the hospitality industry
• Maintain accurate records of guest interactions and preferences for future reference
• Ensure compliance with hotel standards and safety procedures at all times

Qualifications

• Minimum of 2 years of experience in the hospitality or service industry
• Excellent customer service skills with a friendly and engaging attitude
• Strong communication abilities with confident clear English; additional language skills are a plus
• In-depth knowledge of Ras Al-Khaimah and the UAE including local attractions customs and culture
• Proficiency in hotel management software particularly Opera system and related sub-systems
• Detail-oriented with excellent organizational and time management skills
• Ability to multitask and remain calm under pressure in a fast-paced environment
• Strong problem-solving skills and the ability to make quick sound decisions
• Flexibility to work various shifts including weekends and holidays
• Excellent interpersonal skills for building relationships with guests and colleagues
• Drive initiative and the ability to work independently
• Adaptability to continuous challenges and openness to change
• Knowledge of local transportation systems and ability to arrange complex travel itineraries
• Professional appearance and adherence to grooming standards
• Bachelors degree in Hospitality Management or related field preferred but not required

Remote Work

No

Employment Type

Full-time