Concierge

Al Zorah Beach Resort; Ajman Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury resort in the UAE is seeking a Concierge Agent to join their Front Office team. The ideal candidate will have experience in luxury hospitality and strong local knowledge to enhance guest experiences. Responsibilities include assisting guests with inquiries, coordinating events, and maintaining high service standards. Fluency in English and familiarity with PMS systems are essential. Join us on the journey towards a grand opening in 2026.

Qualifications

• Minimum 2 years of experience in a luxury hotel or resort in Front Office or Concierge.
• Fluency in English; knowledge of Arabic or Russian is a plus.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet and assist guests with enthusiasm and professionalism.
• Coordinate transportation, restaurant reservations, and local experiences.
• Handle guest feedback and resolve concerns efficiently.

Skills

Strong communication skills

Local knowledge

Service-oriented attitude

Education

Diploma or bachelor's degree in hospitality

Tools

PMS systems (Opera)

MS Office

Job description

About Us

Set within a rare natural paradise and just a short drive from Dubai, Al Zorah Beach Resort is a sophisticated coastal retreat framed by protected mangroves, white sand beaches, and vibrant lagoons As we undergo an exciting transformation guided by the highest global standards in luxury hospitality, this is a unique opportunity to be part of a pre-opening journey that will culminate in the grand opening of Four Seasons Resort Ajman at Al Zorah in late 2026.

Our Ideal Candidate Will Have

We are seeking a warm, intuitive, and service-oriented Concierge Agent to join our Front Office team. The ideal candidate will act as a trusted guide and ambassador for our guests, curating authentic experiences both within and beyond the resort. This role calls for an individual with deep local knowledge, strong communication skills, and a genuine passion for creating memorable stays.

Key Responsibilities

• Greet and assist guests with enthusiasm, professionalism, and discretion.
• Serve as the primary point of contact for guest inquiries, recommendations, and special requests.
• Coordinate transportation, restaurant reservations, sightseeing tours, and local experiences.
• Maintain an up-to-date database of local attractions, dining venues, and cultural events.
• Anticipate guest needs and personalize recommendations to enhance the overall experience.
• Work closely with Front Office, Guest Relations, and other departments to ensure seamless service delivery.
• Handle guest feedback and resolve concerns efficiently while maintaining brand standards.
• Assist in managing guest itineraries, VIP amenities, and special arrangements.
• Support pre-arrival communications and ensure requests are met prior to guest arrival.
• Uphold confidentiality, professionalism, and service excellence at all times.

Qualifications & Experience

• Minimum 2 years of experience in a luxury hotel or resort, preferably in Front Office or Concierge services.
• Strong knowledge of local attractions, dining, and cultural activities in the UAE.
• Diploma or bachelor’s degree in hospitality management or related field.
• Proficiency in PMS systems (Opera) and MS Office.
• Exceptional communication and interpersonal skills.
• Fluency in English; knowledge of additional languages (Arabic or Russian) is a plus.
• Ability to work flexible hours, including weekends and holidays.