Complex Events Coordinator

Westin Hotels & Resorts; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Westin Hotels & Resorts in Dubai Marina is seeking a Sales & Marketing support professional to assist with daily office tasks, proposals, and event orders. You will help promote the brand image and coordinate materials for client communications and campaigns.

You’ll respond to guest inquiries by phone and email, maintain confidentiality, and support the sales team to deliver excellent service and stay aligned with brand standards. This is a full-time, on-site role in Dubai Marina.

Qualifications

• Education: High school diploma or GED.
• At least 1 year of related work experience.
• No supervisory experience required.

Responsibilities

• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying).
• Prepare sales-related documents (proposals, contracts, banquet event orders).
• Promote awareness of brand image internally and externally.
• Gather materials and assemble information packages (brochures, promotional materials).
• Use sales techniques to maximise revenue while maintaining guest loyalty.
• Answer guest questions about property facilities/services.
• Serve as the point of contact for clients by phone and email.
• Follow company policies; maintain confidentiality and professional appearance.
• Welcome and acknowledge guests; anticipate and address service needs.
• Develop positive working relationships; support team goals.

Education

High school diploma or GED

Job description

Job Description

Additional Information

Job Number 26115199

Job Category Sales & Marketing

Location Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying).

Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).

Promote awareness of brand image internally and externally.

Gather materials and assemble information packages (e.g., brochures, promotional materials).

Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.

Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.

Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).

Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

Comply with quality assurance expectations and standards.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Requirements